File > Send Email from an Office 2007 application is not working

M

Meg

When doing File > Send Email from an Office 2007 SP1 application, user
receives "message not sent". The user gets a new message screen to input
info, clicks on Send, and receives "message not sent". User will go to their
Sent Items folder and the message will be in the folder. What causes this
issue?
We are on Office 2007 SP1, Exchange server 2003 SP2, and Windows XP SP2.
 

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