A
AV
I have a very weird problem i cannot explain or get to the bottom of. This
happened twice to one of my users, most recently yesterday morning. Between
the hours of 9am-11am he filed emails from his Inbox into folders in his
outlook mailbox or maybe even a PST file. He'll take a phone call, have a
meeting and when he looks back into outlook, most (not sure if all) emails
that were filed are back in his inbox and not in the folder he filed them to.
Has anyone every see this happen? It happened to him once before in early
June and i could not come up with a reason. He is running outlook 2003 SP3
and XP SP3 against an exchange 2003 server. He is my heaviest email user
with a 4+GB mail file and 10GB in PST files. He also has many folders under
the Outlook Favorite Folders area. I believe he accessing the inbox through
favorites and files at least some emails to folders under favorties. Other
emails, however, are filed under the Mail Folders area. I have not heard of
this problem from anyone else in the organization. The only thing I can
think of is that it is somehow backup related. I have Symantec BackupExec
running the Exchange Agent backup job between 8:55am and 10:30am. Could it
be that perhaps something in the backup is causing the issue? I am
completely stumpted by this. Any help is greatly appreciated. Thanks.
-anthony
happened twice to one of my users, most recently yesterday morning. Between
the hours of 9am-11am he filed emails from his Inbox into folders in his
outlook mailbox or maybe even a PST file. He'll take a phone call, have a
meeting and when he looks back into outlook, most (not sure if all) emails
that were filed are back in his inbox and not in the folder he filed them to.
Has anyone every see this happen? It happened to him once before in early
June and i could not come up with a reason. He is running outlook 2003 SP3
and XP SP3 against an exchange 2003 server. He is my heaviest email user
with a 4+GB mail file and 10GB in PST files. He also has many folders under
the Outlook Favorite Folders area. I believe he accessing the inbox through
favorites and files at least some emails to folders under favorties. Other
emails, however, are filed under the Mail Folders area. I have not heard of
this problem from anyone else in the organization. The only thing I can
think of is that it is somehow backup related. I have Symantec BackupExec
running the Exchange Agent backup job between 8:55am and 10:30am. Could it
be that perhaps something in the backup is causing the issue? I am
completely stumpted by this. Any help is greatly appreciated. Thanks.
-anthony