FileFormatConverters.exe fails to install

T

Tara

I'm having trouble installing this add-on to a specific machine. I've
installed it on several other machines with no problem at all. On the
machine that's causing trouble, it appears to install correctly, but
obviously it's not. I get no error messages and it ends the installation
with the message that it has installed correctly. But when the user tries to
open a 2007 document, it asks her which program she would like to use to open
the file and gives her several options such as text file, etc. Of course,
it's all just gibberish once she opens it. Why is it not installing
correctly?

Any help is appreciated!
 

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