Files not opening from my docs and email attachement

[warnie88]

When I try to open a word file from my docs or email attachment word 2007
opens but file does not. When I try to open from word the file opens but I
cannot use the mouse to move the page up and down as well as edit the page.

Everythime I exit word after this error comes out:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6331.5000
Application Timestamp: 48fa27b4
Fault Module Name: mso.dll
Fault Module Version: 12.0.6320.5000
Fault Module Timestamp: 485ae817
Exception Code: c0000005
Exception Offset: 0003a9ed
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033


Can someone help me on this. thanks

 

[Terry Farrell]

Sounds like you have corrupted the Word Data Key. Run Regedit and navigate
to the Word Data Key and delete it. Word will create a new key when it is
restarted.

Word DataKey

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

 

[warnie88]

Hello Terry,
Thank you very much for that advice, I followed your instruction and my word
2007 is now working fine.

 

[Milica]

Can you please tell me how to do that? Where can I find Regedit and Word Data
Key?

Thank you very much!

 

[Jay Freedman]

First shut down Word and any other Office programs (such as Outlook).

On the Start menu, select Run, type regedit in the box and click OK.

In the Regedit program, the parts of the registry appear on the left in a tree
diagram like the one in the file manager. Expand the icons in this order:

HKEY_CURRENT_USER
Software
Microsoft
Office
12.0
Word
Data

Click on the Data icon and press the Delete key. You'll be asked to confirm that
you want to delete the key; say yes. You can now close the Regedit program.

Then restart Word and test it.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all
may benefit.

 

[Hristina]

Hi,
I have similar problem but the fault module is different. What can I do? I
already tried to remove the data key, but it does not help...
Hristina

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6331.5000
Application Timestamp: 48fa27b4
Fault Module Name: x2rpsBF.dll
Fault Module Version: 5079.500.0.0
Fault Module Timestamp: 4831cc55
Exception Code: c0000005
Exception Offset: 00024c26
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1026

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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[Kurzick]

Hi
I have the same problem but it is in microsoft office.