Files not Saving from Email

[Kim]

We're still using XP and just recently a few users in my company have
reported that when they save Word files from email to our shared drive, the
files are not saving (although they appear to) and are not providing any kind
of error message or warning. A few times this has resulted in an older wrong
version of the file being stored or sent for approval. Any ideas what could
be causing this? Any help would be very much appreciated.

Thanks.

Kim.

 

[Suzanne S. Barnhill]

If an attachment is opened directly and then saved, it is saved to a
temporary folder, and the saved version is deleted when Word is closed. To
be sure of saving the file, users should save the file to an appropriate
document folder before opening it.