filtering safe senders and junk E-mail

[Arthur MacLeod]

I am running Outlook 2007 on Vista-64. Business E-mail comes to me from a
web hosting service. That service uses Spam Assassin which I have set to
detect email as potential spam.

I have my Outlook set to receive my contacts and those listed in safe
senders to go to the inbox. Some of the email I get goes to the Junk E-mail
folder even though they are in the safe senders list and as contacts. Why?

Doesn't Outlook decide on the rules we give it?
Is it using information from Spam Assassin?

Thanks,
Arthur

 

[Brian Tillman [MVP - Outlook]]

I am running Outlook 2007 on Vista-64. Business E-mail comes to me from a
web hosting service. That service uses Spam Assassin which I have set to
detect email as potential spam.

I have my Outlook set to receive my contacts and those listed in safe
senders to go to the inbox. Some of the email I get goes to the Junk
E-mail folder even though they are in the safe senders list and as
contacts. Why?

Doesn't Outlook decide on the rules we give it?
Is it using information from Spam Assassin?

The Junk E-mail filter doesn't use any user-definable rules. The only
things you can affect are those settings in the Junk E-mail Options.

Outlook has no knowledge of what may or may not be running on the server.
Whether or not Spam Assassin detects a message never gets transmitted to
Outlook. If Spam Assassin detects junk on the server, it will quarantine it
there and not allow it into the Inbox of the server mailbox. If it's not in
the server's Inbox, Outlook cannot know that it arrived at all.

Perhaps there's something about the sender's address that is preventing
Outlook from detecting that it is in the safe sender list. I'm not sure
that an address should be in both the safe sender list and in contacts if
you have elected to treat contacts as safe. Perhaps that's confusing the
Junk E-mail filter. (I don't know that to be true, but my personal
experience is that the Junk E-mail filter can be touchy.)

 

[Arthur MacLeod]

Thanks,

I'll look at the senders's address and the idea about not having safe
senders who are in contacts.

Arthur
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