First line repeats when printed

[Albannach]

I'm posting this message in both the Lexmark and Microsoft Word forums, since
I'm not sure where the source of the problem is. Every two months I prepare a
newsletter, which has two columns on Page 1 and two calendars on Page 2. I
recently upgraded from Office XP to Office 2007, and am working in
compatibility mode, with documents in the name.doc format. I am using WinXP
and a Lexmark 2580.

The problem is that Page 1 looks perfect on the screen, but when I print it,
the first line of the second column is repeated. I tried shuffling the
content, but no matter what, I get two copies of the first line when it is
printed, even though only one copy shows on the screen.

So I updated the printer software, which had no effect. Then I used the
Office disk to repair the installation, which still didnt work. Any
suggestions?

 

[Terry Farrell]

When you say 'perfect on screen' is that in Print Preview?

 

[Albannach]

When you say 'perfect on screen' is that in Print Preview?

Yes, in Print Layout, Full Screen Reading, all zoom levels, and when viewed
as a single page or two pages side-by-side

 

[Albannach]

When you say 'perfect on screen' is that in Print Preview?

Yes. (See my earlier post).

I did some further experimentation to see what conditions triggered this. It
seems to happen only when the first column is terminated by a manual column
break AND the next paragraph consists of a single line (i.e. a heading).
Neither of these conditions alone causes it; it requires both.

 

[Suzanne S. Barnhill]

Note that Print Preview is not the same thing as Print Layout view.

 

[Terry Farrell]

Is it consistent if you use a different printer driver as default? Is it
possible you could email me a copy showing the bug please?

Terry

terryfarrellATmsnDOTcom

 

[Albannach]

Note that Print Preview is not the same thing as Print Layout view.

Yes, I realize that now. The reason I didn't mention it before is that I
couldn't find it, since the Word 2007 menus are completely different from
Word XP's. But now I did find it, and the extra line doesn't show up there.
However, without my having done anything, the problem seems to have solved
itself; now I can't get the printed line to repeat no matter what I do. Which
is exactly what I want. Thanks for your help.

 

[Albannach]

Is it consistent if you use a different printer driver as default? Is it

possible you could email me a copy showing the bug please?

Terry

Thanks, Terry, but the problem seems to have solved itself without my having
done anything. Now I can't get the printed line to repeat no matter what I do
– which is, of course, what I wanted in the first place. Thanks for your help.

 

[Terry Farrell]

It was just the mere threat of sending it to me...

Terry