K
Kent
Our system: Windows ME, Outlook 2000, Internet Explorer 6 and Outlook Express
6. (IE 5.5 and OE 5.5 were on our system when we bought it and we upgraded to
IE 6 and OE 6.) After using Outlook 2000 for more than five years, a few days
ago we received an error message that our Windows Address Book could not be
accessed and that the WAB DLL file was missing. We were no longer able to
send emails. With the much-appreciated help of Microsoft Discussion Groups
participants Jim Pickering, PA Bear, Michael Santovec, Russ Valentine, Hal
Hostetler, Milly Staples and JoAnne Paules and after 3 ½ days of my own
research and work, the problem has been resolved. Below is the final process
I used. I hope it will help someone else.
1. Research revealed that Outlook 2000 requires Outlook Express to run. Our
Outlook Express 6 was (at that point) corrupt and would not launch. That
appeared to be our problem. IE 6 and OE 6 are, however, no longer available
on the MS website and cannot be purchased.
2. I used Control Panel, Add/Remove Programs and first uninstalled OE 6. I
then uninstalled IE 6 the same way. A window appeared saying that the
original IE 5.5 version would be reloaded. It was.
3. See http://support.microsoft.com/?kbid=278909 OLEXP: How to Manually
Uninstall and Reinstall Outlook Express on Windows Millennium. This article
states that a number of steps must be followed to completely remove OE before
the original version (5.5) is reloaded. Once I had carefully completed all
the removal steps it told me to go to Control Panel, Add/Remove Programs,
Windows Setup tab, to check the box next to Outlook Express and then click
Apply. This reinstalled OE 5.5.
4. With IE 6 and OE 6 removed and IE 5.5 and OE 5.5 reinstalled, I could
again use my Outlook 2000 to send mail.
5. After learning that IE 6 is more secure than IE 5.5, and after much
searching, I located a free downloadable copy of IE 6 and OE at
http://www.windowsdownloads.com/. I downloaded a setup.exe file that, when
executed downloaded and installed IE 6 and OE 5.5. I was concerned that there
might be a conflict since the versions of IE 6 and OE 5.5 did not match. So
far, I have not had a problem and my Outlook 2000 runs fine. (This download
also downloaded and installed [no choice] “Advanced Searchbar†that then
appeared at the top of my IE window. I scanned the downloaded setup.exe using
Norton Antivirus with no hits. I also scanned my computer after the IE 6
download and it came up clean. After the install, I located and removed the
Advanced Searchbar using Add/Remove Programs.)
6. I then downloaded all available updates for IE 6 and OE 5.5.
6. (IE 5.5 and OE 5.5 were on our system when we bought it and we upgraded to
IE 6 and OE 6.) After using Outlook 2000 for more than five years, a few days
ago we received an error message that our Windows Address Book could not be
accessed and that the WAB DLL file was missing. We were no longer able to
send emails. With the much-appreciated help of Microsoft Discussion Groups
participants Jim Pickering, PA Bear, Michael Santovec, Russ Valentine, Hal
Hostetler, Milly Staples and JoAnne Paules and after 3 ½ days of my own
research and work, the problem has been resolved. Below is the final process
I used. I hope it will help someone else.
1. Research revealed that Outlook 2000 requires Outlook Express to run. Our
Outlook Express 6 was (at that point) corrupt and would not launch. That
appeared to be our problem. IE 6 and OE 6 are, however, no longer available
on the MS website and cannot be purchased.
2. I used Control Panel, Add/Remove Programs and first uninstalled OE 6. I
then uninstalled IE 6 the same way. A window appeared saying that the
original IE 5.5 version would be reloaded. It was.
3. See http://support.microsoft.com/?kbid=278909 OLEXP: How to Manually
Uninstall and Reinstall Outlook Express on Windows Millennium. This article
states that a number of steps must be followed to completely remove OE before
the original version (5.5) is reloaded. Once I had carefully completed all
the removal steps it told me to go to Control Panel, Add/Remove Programs,
Windows Setup tab, to check the box next to Outlook Express and then click
Apply. This reinstalled OE 5.5.
4. With IE 6 and OE 6 removed and IE 5.5 and OE 5.5 reinstalled, I could
again use my Outlook 2000 to send mail.
5. After learning that IE 6 is more secure than IE 5.5, and after much
searching, I located a free downloadable copy of IE 6 and OE at
http://www.windowsdownloads.com/. I downloaded a setup.exe file that, when
executed downloaded and installed IE 6 and OE 5.5. I was concerned that there
might be a conflict since the versions of IE 6 and OE 5.5 did not match. So
far, I have not had a problem and my Outlook 2000 runs fine. (This download
also downloaded and installed [no choice] “Advanced Searchbar†that then
appeared at the top of my IE window. I scanned the downloaded setup.exe using
Norton Antivirus with no hits. I also scanned my computer after the IE 6
download and it came up clean. After the install, I located and removed the
Advanced Searchbar using Add/Remove Programs.)
6. I then downloaded all available updates for IE 6 and OE 5.5.