Fixing where sent and draft emails go

[Jon L]

I have a user on Outlook 2007 (using MAPI) who would send emails and save
drafts but not find them in his Sent or Draft folders. He eventually found a
Sent and a Draft folder in his Trash folder and this is where all his emails
are going.

I assume that, at one point, he somehow got Outlook to "delete" this (move
them to the Trash folder) and that Outlook happily continuing using these
"deleted" folders for processing. I also guess that Outlook recreated new
Sent and Draft folders back where they belonged (off the root folder of the
account) though they remained idle/empty.

How can I tell Outlook to use the normal ones, not the ones under the Trash
folder?

Jon

 

[Roady [MVP]]

Clear the folders from the Deleted Items folder (after saving your needed
data of course) and start Outlook with the /resetfolders switch;
Start-> Run; outlook.exe /resetfolders
(note the space in the command)