Font collapses when printing Word 2003 doc.

[J. A.]

Have a Windows xp machine that is running Office 2003 with all the updates.
Printing to a Xerox Phaser 8500 on a network. Use ariel 12 font. Sometimes
when printing letters the font "collapses" to the left of the line, where
there is just a black jumble where the letters are all stacked on top of
each other. Can switch to another font and the type will go back where it
should, but the ariel 12 will not "uncollapse" the line. Rebooting gets
things working ok. This does not happen all the time. Have reinstalled the
latest printer drivers from Xerox website, and have done all the updates for
Office 2003. This problem happens about once a week or so.

 

[Bob Buckland ?:-\)]

Hi J.A.,

Are you using any add-ins with Word?
With Word closed search and recycle all files found with
~$*.*;*.tmp
then restart Word (you may need to search both local and network drives in this case).

A 'quick fix' is often to use File=>Print and switch to another printer choice then switch back, but if it's only one font check
that the font isn't corrupted and if the Arial font is being substituted by Microsoft Arial Unicode.

=============
Have a Windows xp machine that is running Office 2003 with all the updates.
Printing to a Xerox Phaser 8500 on a network. Use ariel 12 font. Sometimes
when printing letters the font "collapses" to the left of the line, where
there is just a black jumble where the letters are all stacked on top of
each other. Can switch to another font and the type will go back where it
should, but the ariel 12 will not "uncollapse" the line. Rebooting gets
things working ok. This does not happen all the time. Have reinstalled the
latest printer drivers from Xerox website, and have done all the updates for
Office 2003. This problem happens about once a week or so.
--
J. A >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*.

 

[J. A.]

Thanks for the suggestions. I was really hopeing that someone had experienced
the problem before and knew the cause.

 

[Bob Buckland ?:-\)]

Hi J.A.,

One of the causes is the left over temp files, often from Add-ins, including a MS one, and Word seems to 'see' those when it
probably shouldn't.

There hasn't been a MS hotfix released for it, as the scenarios, so far, haven't had a consistent result.

============
Thanks for the suggestions. I was really hopeing that someone had experienced
the problem before and knew the cause.
--
J. A. <<
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[SimonW]

We have this problem too on one machine which was recently re-built. As
suggested, I removed some temporaries and the problem disappeared. For the
moment anyway. The only installed add-in is ScanSoft pdf creator!

Simon U.K.

 

[rungu]

We are having this issue with some machines with one client, it seems to be
random although very annoying as it can happen on big documents does anyone
know if there has been a fix or exact cause as yet, it seem to happen to any
printer and on several machines.

Thanks
rungu

 

[SimonW]

Question: Are we all using Microsoft Office Small Business Edition /
Microsoft Office 2003 ?

I believe my cases disapeared when I changed the Ariel's font size.
Deleting temporary files also fixes the problem which would sugget an Office
bug.

As I understand it, Micirosoft don't have enough caes to warrant any action
yet. Is that still the case?

Rgrds, Simon

 

[rungu]

ours are issues in office 2003 professianal, I will try the temp file
deletion fix

Rungu