Font color I see is black; font color indocument received as attachment changes-How to fix?

[goldendoglover]

My document shows the font color as black, but when I send the document as an attachment, the receiver sees it in yellow. He has a PC. Is the problem on my end with my setting, or his? Is there some setting that I need to change? We've sent documents before and I don't think it is the server, either.

 

[John McGhie]

Well, we can eliminate everything between your copy of Word and his. It's
not the transport that's doing this.

It's a setting in either your Word or his, or in the document itself.

To answer the question, we need to know what type of CPU you have (Intel or
PPC?), what version of OS you are using (three digits please: e.g. OS
10.5.2) and which version of Word you are using (again, three digits please)

Get the OS version from the Apple menu, and the Word version from the About
item on the Word menu.

Cheers

My document shows the font color as black, but when I send the document as an
attachment, the receiver sees it in yellow. He has a PC. Is the problem on my
end with my setting, or his? Is there some setting that I need to change?
We've sent documents before and I don't think it is the server, either.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[Kristin]

I have the same problem - it started last month. Prior to that everything was fine but now when I email word documents the senders are getting yellow font. I'm having to send everything as pdfs, which is fine for finished documents but not ones that people may want to modify comment on or stick on letterheads.

Its a right pain. I'm glad I'm not the only one but a solution would be great!

Kristin

 

[John McGhie]

Until you give us the version numbers of what you are using, I can't answer.

I have the same problem - it started last month. Prior to that everything was
fine but now when I email word documents the senders are getting yellow font.
I'm having to send everything as pdfs, which is fine for finished documents
but not ones that people may want to modify comment on or stick on
letterheads.

Its a right pain. I'm glad I'm not the only one but a solution would be great!

Kristin

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[paul f]

Hello I am having the same problem. My mac for Word docs when opened on a PC are appearing in lime yellow font when what I want is blue - also cover pages generated by mac word are not appearing on their end. this is pretty serious surprised a solution has not been found. I just bought this computer it is the small of the two imacs not an intel processor - sorry i am not a tech person.

 

[Mike Lethby]

Hi - I have the same problem. I'm an English copywriter with international clients, and I'm getting funny comments about my "yellow" text at their end. On my end, (MacPro Quad 2.66, 10.5.2, Office 2008 12.0.0) it looks fine. At their end (Windows/PC Office), occasional yellow text. I've just been able to repeat it here by saving the Word .docx file to Word 97 version and then opening it on my MacBook which is still running Office 2004. Yellow text in some places! So I thought I'd be clever and re-save from the .docx version on the MacPro,having FIRST highlighted all text and selected black text colour from the Toolbox. This time, opening the file again in Word 2004 on the laptop, everything's gone yellow. Oh, and in the process it's flipped my client's logo (embedded in the document) 180 degrees vertically.... Help!

 

[Daiya Mitchell]

what font are you using?

can you try the corrupt document fixes here on a problem doc, and see if
any of them fix anything?
http://word.mvps.org/Mac/DocumentCorruption.html

 

[Mike Lethby]

what font are you using?

 

[John McGhie]

Hi Mike:

We're looking for samples of documents that do this. Microsoft is having a
hard time reproducing the problem.

If you could email that one to (e-mail address removed) in a Zip file, I would be
much obliged.

Cheers

Hi - I have the same problem. I'm an English copywriter with international
clients, and I'm getting funny comments about my "yellow" text at their end.
On my end, (MacPro Quad 2.66, 10.5.2, Office 2008 12.0.0) it looks fine. At
their end (Windows/PC Office), occasional yellow text. I've just been able to
repeat it here by saving the Word .docx file to Word 97 version and then
opening it on my MacBook which is still running Office 2004. Yellow text in
some places! So I thought I'd be clever and re-save from the .docx version on
the MacPro,having FIRST highlighted all text and selected black text colour
from the Toolbox. This time, opening the file again in Word 2004 on the
laptop, everything's gone yellow. Oh, and in the process it's flipped my
client's logo (embedded in the document) 180 degrees vertically.... Help!

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[parttimegenius]

Hi John,

I could also send you some files, if you need any. Just let me know if you think that would be of help.

Erwin

 

[John McGhie]

Yes, please: fire away. I am currently at Microsoft, so it would be good to
have a document I can point to and say "See? It's broken!!"

Please include as much detail as possible about how you got the document
into that condition in the email.

Cheers

Hi John,

I could also send you some files, if you need any. Just let me know if you
think that would be of help.

Erwin

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[parttimegenius]

I'll send you a collection asap.

 

[John McGhie]

Sorry, I didn't see your email?

You can understand that in this business I have a spam filter that would
impress them at Fort Knox. Please send the email again as a plain text
email, with a few lines of text, and a zipped attachment.

URLs and embedded GIFs and things tend to get the email dumped before I even
see it

Cheers

I'll send you a collection asap.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[Keir Wells]

I have experienced the same problem, but have identified what *might* be the cause.

It seems that when I change the font colour to black, as opposed to selecting Automatic (which is also black), my clients receive the documents with yellow text.

Changing back to Auto seems to fix the problem.

Keir Wells

 

[Clive Huggan]

Many thanks for giving us that valuable feedback, Keir!

Clive Huggan
===========

 

[John McGhie]

Hi Keir:

That's a "bug" caused by sending a Theme colour to a version of Word that
doesn't understand Themes.

There's a fix on the way for that one. Not in the next service release,
probably in the one after...

Cheers

I have experienced the same problem, but have identified what *might* be the
cause.

It seems that when I change the font colour to black, as opposed to selecting
Automatic (which is also black), my clients receive the documents with yellow
text.

Changing back to Auto seems to fix the problem.

Keir Wells

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[Keir_Wells]

Just a quick follow up with this particular issue. Yep, John, you were spot on. MS didn't come through with a fix with the latest SP. Bummer, man.

Anyway, if you want to verify that your document will not display the Yellow Peril Font (we have to give it a name, after all...and I lay claim to this one), view the document in Finder with Cover Flow turned on. Cover Flow doesn't understand themes either, so it'll show yellow if it's no good.

Hope this helps some people avoid the problem while we're waiting for the fix which will hopefully be really, really, really soon

Gotta love Macs...Keir Wells

 

[John McGhie]

Hi Keir:

Yes, I knew for certain that the fix wasn't in 12.1.0 because that locked
off for testing before we got a good repro case for the Yellow Peril Font...

I personally demonstrated it to the Microsoft Test Engineer while we were in
Redmond last month. They assigned it to a developer that day, but it could
never have made the first Service Release, because that had locked off that
week.

The only thing still open for change was the damned Installer, which was
still giving them grief

Cheers

Just a quick follow up with this particular issue. Yep, John, you were spot
on. MS didn't come through with a fix with the latest SP. Bummer, man.

Anyway, if you want to verify that your document will not display the Yellow
Peril Font (we have to give it a name, after all...and I lay claim to this
one), view the document in Finder with Cover Flow turned on. Cover Flow
doesn't understand themes either, so it'll show yellow if it's no good.

Hope this helps some people avoid the problem while we're waiting for the fix
which will hopefully be really, really, really soon

Gotta love Macs...Keir Wells

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]