fonts corrupt, Microsoft Office 2004 for Mac

[suej]

I have a client that frequently emails me word doc.'s with corrupt fonts.
This time I cannot find the font ( I am a designer I have more than 5000 of
them). Once I called and had a Word tech support person talk me though a
special reboot of the computer. I thought she would send the tecnical
document telling me how to do this again if I needed to, but i never got it.
Does anyone know how to safely do this? I can't open any of my microsoft
Office programs. All my Adobe programs and Quark work fine. This is just a
microsoft issue.

I need to work in Word today if anyone can help I can't call technical
support until tomorrow.
thank you.

 

[Daiya Mitchell]

Hi suej,

Do you ever open Word except for when this client emails you documents? If
you don't, or rarely, then I suspect that you have been struck by the known
issue Tiger Corrupt Font Errors, detailed here:
http://word.mvps.org/Mac/CorruptFontErrors.html

See if that matches your problem, and if so, follow the tips there. One of
the tips might be interpreted as a "special reboot of the computer" that you
mention fixed the problem before (probably a "safe boot", Mac Help would
also give you more info about it), so that makes me think this is more
likely to be the issue.

If that webpage describes your problem, then the client is just a
coincidence and isn't really sending you corrupt fonts (which doesn't make
sense as a diagnosis anyhow, because word documents don't usually embed
fonts).

If that webpage *doesn't* describe your problem, post back with exact OS and
version numbers, a little more detail about the document, which fonts are
corrupt, etc etc etc, as much info as possible. But you might try a "safe
boot" regardless, since that's a pretty likely candidate for "special reboot
of the computer" and won't do any harm except take some time. MacHelp would
tell you how to do one.