Fonts unavailable

[William_H]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Hello,

I have a specific problem with my postscript ITC Franklin Gothic font (but not restricted to Franklin). The family has weights Book, Demi, Medium and Heavy, with each offering an italic. In Word 2004 I could access all of them, but in 2008 I can only access, or 'see' the Book and Heavy weights. Trouble is, it's vital that i can access the Demi.

I have read as much as possible about font issues on this forum but to no avail... have reinstalled the software with no other programmes open, am runnning 12.1.1, have rebuilt font caches, deleted any other versons of Franklin to avoid potential conflicts, understand the font basics of Word regarding newer versions/disabled folder etc, searched the other 'mini' font menus, typed the Demi name into the main font menu to try and access it... it's incredibly perplexing!

Surely I dont have to pay for the family again in a different type format?!

I do use FontBook for font management but ALL my other programs have no problem seeing the Demi weight.

Unfortunately, switching to another font is not an option as my client is heavily invested in an established Branding stratedgy that relies on Franklin Gothic throughout their Word files. And for various reasons I can't go back to using 2004.

Any 'lights' at the end of the tunnel out there?

Thanks

 

[John McGhie]

Hi William:

All that I know currently is that there IS an issue with Franklin Gothic
(and one or two other fonts).

I don't see any light at the end of the tunnel. I wouldn't expect this to
be fixed this version, and it may not be fixed next version.

I will ask, but I do not know if I will get an answer. Check back here next
week.

Cheers

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Hello,

I have a specific problem with my postscript ITC Franklin Gothic font (but not
restricted to Franklin). The family has weights Book, Demi, Medium and Heavy,
with each offering an italic. In Word 2004 I could access all of them, but in
2008 I can only access, or 'see' the Book and Heavy weights. Trouble is, it's
vital that i can access the Demi.

I have read as much as possible about font issues on this forum but to no
avail... have reinstalled the software with no other programmes open, am
runnning 12.1.1, have rebuilt font caches, deleted any other versons of
Franklin to avoid potential conflicts, understand the font basics of Word
regarding newer versions/disabled folder etc, searched the other 'mini' font
menus, typed the Demi name into the main font menu to try and access it...
it's incredibly perplexing!

Surely I dont have to pay for the family again in a different type format?!

I do use FontBook for font management but ALL my other programs have no
problem seeing the Demi weight.

Unfortunately, switching to another font is not an option as my client is
heavily invested in an established Branding stratedgy that relies on Franklin
Gothic throughout their Word files. And for various reasons I can't go back to
using 2004.

Any 'lights' at the end of the tunnel out there?

Thanks

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[Elliott Roper]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Hello,

I have a specific problem with my postscript ITC Franklin Gothic font (but
not restricted to Franklin). The family has weights Book, Demi, Medium and
Heavy, with each offering an italic. In Word 2004 I could access all of them,
but in 2008 I can only access, or 'see' the Book and Heavy weights. Trouble
is, it's vital that i can access the Demi.

I have read as much as possible about font issues on this forum but to no
avail... have reinstalled the software with no other programmes open, am
runnning 12.1.1, have rebuilt font caches, deleted any other versons of
Franklin to avoid potential conflicts, understand the font basics of Word
regarding newer versions/disabled folder etc, searched the other 'mini' font
menus, typed the Demi name into the main font menu to try and access it...
it's incredibly perplexing!

Surely I dont have to pay for the family again in a different type format?!

I do use FontBook for font management but ALL my other programs have no
problem seeing the Demi weight.

Unfortunately, switching to another font is not an option as my client is
heavily invested in an established Branding stratedgy that relies on Franklin
Gothic throughout their Word files. And for various reasons I can't go back
to using 2004.

Any 'lights' at the end of the tunnel out there?

I too am plagued by Word's messing with Fonts. I'm still on 2004 but
this morning Word won't see all of my ITC Franklin Gothic, and a few
others it more or less randomly takes a dislike to. It seems to change
its affections after I add or delete fonts from the system. It seems to
give up after n OTF faces, where n is a random integer.
I spent ages tracking it down before deciding the phase of the moon
must have something to do with it.
However, it may not be totally Word's fault. GraphicConverter also
chooses to ignore the same fonts as Word. Would you do me a small
favour if you have GraphicConverter on your system?
Try annotating a picture (with the "A" tool in the toolbox) to confirm
whether Franklin Gothic shows all its weights (Fonts are in its "Text"
item on the main menu bar)
Each of Word and GC show only 8 of the 20 available variations on my
machine.

My 'light at the end of the tunnel' was to abandon Word 2008 and mostly
give up on 2004. Life is too short. But every now and then I pick at
the old scab. ;-)

 

[William_H]

Hi William:

All that I know currently is that there IS an issue with Franklin Gothic
(and one or two other fonts).

I don't see any light at the end of the tunnel. I wouldn't expect this to
be fixed this version, and it may not be fixed next version.

I will ask, but I do not know if I will get an answer. Check back here next
week.

Cheers

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia.

Hi John,

Thanks for your prompt response. Although the answer remains elusive, it's always reassuring personally (and professsionally) to know that you're not actually incompetant afterall If a workaround sprouts up I'll post it, and I'll check back next week as suggested anyway.

Cheers
William

 

[William_H]

I too am plagued by Word's messing with Fonts. I'm still on 2004 but

this morning Word won't see all of my ITC Franklin Gothic, and a few
others it more or less randomly takes a dislike to. It seems to change
its affections after I add or delete fonts from the system. It seems to
give up after n OTF faces, where n is a random integer.
I spent ages tracking it down before deciding the phase of the moon
must have something to do with it.
However, it may not be totally Word's fault. GraphicConverter also
chooses to ignore the same fonts as Word. Would you do me a small
favour if you have GraphicConverter on your system?
Try annotating a picture (with the "A" tool in the toolbox) to confirm
whether Franklin Gothic shows all its weights (Fonts are in its "Text"
item on the main menu bar)
Each of Word and GC show only 8 of the 20 available variations on my
machine.

My 'light at the end of the tunnel' was to abandon Word 2008 and mostly
give up on 2004. Life is too short. But every now and then I pick at
the old scab. ;-)

Hi Elliot,

Given the pedigree of ITC Franklin Gothic, it really is odd that it should have problems, when other less-well-produced fonts dont. The problem seems even more fraught on your system – my sympathies.

In answer: I checked my version of Graphic Converter (4.5.2) and found no problems with accessing all my weights of ITC FG. So, no consistency that might have pointed an accusing finger there I'm afraid.

Cheers
William

 

[Elliott Roper]

In answer: I checked my version of Graphic Converter (4.5.2) and found no
problems with accessing all my weights of ITC FG. So, no consistency that
might have pointed an accusing finger there I'm afraid.

William, thanks for doing the test. Even if I didn't like the result
too much.

As Arthur C Clarke might have said, Fonts seem to be "indistinguishable
from magic".

 

[John McGhie]

Hi William:

OK, I got an answer from the Dev team

The bug is that Word is confusing the names of the Faces within a font. If
two fonts of the same name have similar faces, only "some" will appear. If
a Font has two faces with similar names, some will not appear.

It's an irritating bug that is on the list to fix.

In the meantime, the work-around is to create Styles containing the correct
font and face. You can do this using either the drop-down font menu on the
formatting toolbar, or by grabbing some text set to the correct font and
modifying a style to "Update to match selection" from the Toolbox.

Once you have specified the font name and face in a style, it will stay
there, and apply the correct font and face, even if the font name foes not
appear in the Font menu.

Hope this helps

Hi John,

Thanks for your prompt response. Although the answer remains elusive, it's
always reassuring personally (and professsionally) to know that you're not
actually incompetant afterall If a workaround sprouts up I'll post it, and
I'll check back next week as suggested anyway.

Cheers
William

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[John McGhie]

Hi Elliott:

No, there's no damned consistency to it. It's a buffer contention. Word is
deciding "Already got that one" and throwing the name on the floor. Which
one it has 'already got' depends on the phase of the moon, the wind velocity
and direction, and the popularity rating of the government.

Basically: Whichever one Word loads first wins...

Cheers

William, thanks for doing the test. Even if I didn't like the result
too much.

As Arthur C Clarke might have said, Fonts seem to be "indistinguishable
from magic".

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[Elliott Roper]

Hi William:

OK, I got an answer from the Dev team

The bug is that Word is confusing the names of the Faces within a font. If
two fonts of the same name have similar faces, only "some" will appear. If
a Font has two faces with similar names, some will not appear.

It's an irritating bug that is on the list to fix.

In the meantime, the work-around is to create Styles containing the correct
font and face. You can do this using either the drop-down font menu on the
formatting toolbar, or by grabbing some text set to the correct font and
modifying a style to "Update to match selection" from the Toolbox.

Once you have specified the font name and face in a style, it will stay
there, and apply the correct font and face, even if the font name foes not
appear in the Font menu.

Hope this helps

It didn't help me. I tried importing a RTF with ITC Franklin Gothic
demi on some text.
Word 2004 substituted something horrible in its place, even though it
claimed it was Franklin Gothic in the formatting palette. I'd call it
Franken Gothic, except it wasn't even gothic.

I think William's problem and mine are different. Your description
sounds plausible for his, but not for mine.

Why did I import an RTF? Because Pages said it could not make a Word
file with Franklin Gothic demi fonts. Maybe I should try with a Word
file created on a PC, but frankly, Scarlett, I don't
NO CARRIER

 

[Tim Murray]

file created on a PC, but frankly, Scarlett, I don't
NO CARRIER

Anyone remember Monty Python and the Holy Grail -- in the cave?

 

[Tim Murray]

In thinking about what John said about throwing one on the floor, you might
try removing any specific Franklin Gothic you don't use.

 

[Tim Murray]

I too am plagued by Word's messing with Fonts. I'm still on 2004 but
this morning Word won't see all of my ITC Franklin Gothic, and a few
others it more or less randomly takes a dislike to. It seems to change
its affections after I add or delete fonts from the system

Try cleaning your font caches. I use FontNuke -- works great.

 

[Tim Murray]

Why did I import an RTF? Because Pages said it could not make a Word
file with Franklin Gothic demi fonts.

I just tried that and it worked fine for me. I'm using Page 3.0.2 on 10.4.11.

 

[Elliott Roper]

Try cleaning your font caches. I use FontNuke -- works great.

Heh! Thanks Tim. My font caches have been cleaned so many times the
light shines through them.

 

[Elliott Roper]

I just tried that and it worked fine for me. I'm using Page 3.0.2 on 10.4.11.

Thanks. I was hasty. Pages actually gave me the specific warning about
the font in its Document Warnings pane. The exact contents were
Type: Export Warning, Description" The font ITC Franklin Gothic Std
Demi" couldn't be converted for use by Microsoft Office.
It is not wrong. Somehow Pages knew that Word couldn't handle that
weight and sneered at it from a safe distance.
Had I proceeded it would have produced a file which Word would open.
That file substitutes TNR for ITC Franklin Gothic STD demi
Word's Formatting Palette claims the sample in all its TNR goodness is
ITC Franklin Gothic Std with none of Bold Italic Underline checked.

Not only is that a lie, It is an erroneous lie.

So I'm still trying to find a way to make John McGhie's recipe work.
If I got a PC to read the Word doc, or left the substitution in place
and passed the result to a PC Word, it would seem that at best, the PC
would set it in ITC Franklin Gothic Std Regular.

 

[Elliott Roper]

Anyone remember Monty Python and the Holy Grail -- in the cave?

Oh! Are you *that* Tim? The pyromaniac enchanter?

Not 12 weights but eight. On the count of three, release the holy hand
grenade of Font Finagler.

 

[John McGhie]

Thanks Elliott:

I have sent the long-suffering Curt another "Yah, boo, sux!"

Cheers

Thanks. I was hasty. Pages actually gave me the specific warning about
the font in its Document Warnings pane. The exact contents were
Type: Export Warning, Description" The font ITC Franklin Gothic Std
Demi" couldn't be converted for use by Microsoft Office.
It is not wrong. Somehow Pages knew that Word couldn't handle that
weight and sneered at it from a safe distance.
Had I proceeded it would have produced a file which Word would open.
That file substitutes TNR for ITC Franklin Gothic STD demi
Word's Formatting Palette claims the sample in all its TNR goodness is
ITC Franklin Gothic Std with none of Bold Italic Underline checked.

Not only is that a lie, It is an erroneous lie.

So I'm still trying to find a way to make John McGhie's recipe work.
If I got a PC to read the Word doc, or left the substitution in place
and passed the result to a PC Word, it would seem that at best, the PC
would set it in ITC Franklin Gothic Std Regular.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[Phillip Jones]

Heh! Thanks Tim. My font caches have been cleaned so many times the
light shines through them.

They must've been painted with lacquer. ;-)

That's the only thing I know of that when you clean too many times you
can begin to see through. ;-)
--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>

 

[Phillip Jones]

They must've been painted with lacquer. ;-)

That's the only thing I know of that when you clean too many times you
can begin to see through. ;-)

Just download FontNuke. Got message:
Does not yet support system X.3.9.

So I don't guess it will work for me.
--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>

 

[Tim Murray]

The exact contents were Type: Export Warning, Description" The font ITC
Franklin Gothic Std Demi" couldn't be converted for use by Microsoft Office.






You just mentioned something important: You are using OpenType fonts. The web abounds with issues of OpenType, even between Intel and PPC Macs. Now why the dialog talks about "conversion" I have no idea, as I can't see why it would even think any conversion is necessary. Office 2004 SP1 did have some OpenType fixes, but they were for PowerPoint.

That said, I have to add that my system uses the OpenType Franklin Gothic Std just fine, both in Word and Pages and exporting from latter. I see all the variations, they work fine, and they stick when saved and reopened. Similarly files from my WinXP Word that use OpenType Franklin Gothic Std some over to Mac fine.