Footer gone when doc saved as rtf

[MedTrans64]

Transcriptionist types a document, header and footer display just fine. Saves
as rtf and still displays for her. She sends it to me and when I open it,
the header displays but not the footer, and the header/footer margins change
to 1" from 0.5". She is using 2000 and I am using 2003. This doesn't happen
with my other transcriptionists who some are also using 2000. Any advice?
Thanks!

 

[MedTrans64]

Anyone??????? Help please!

 

[Robert M. Franz (RMF)]

Transcriptionist types a document, header and footer display just fine. Saves
as rtf and still displays for her. She sends it to me and when I open it,
the header displays but not the footer, and the header/footer margins change
to 1" from 0.5". She is using 2000 and I am using 2003. This doesn't happen
with my other transcriptionists who some are also using 2000. Any advice?

I have only very seldom used RTF for document interchange (I don't see
much benefit over *.doc, between Word 2000 and 2003, at least), so
cannot comment specifically.

What exactly is in the footer? Word 2003 introduced a new very quick
method to hide/display H&F (in PageLayout view, the whole top and bottom
margin is hidden when you click on the top/bottom page boundary). So, if
your "header" information is not really in the header but on the top of
the page, then I could imagine that Word does show it to you but not the
footer information (which is in the real footer area).

If that's not it, what do you see instead of the footer? Whitespace?
What is it that you _should_ see (normal text there, some graphics,
fields, etc.)?

HTH
Robert

 

[MedTrans64]

We have to use rtf for document import into an electronic medical record
program. The document is typed as a doc and then saved as rtf. The footer
contains the name of the medical group and their phone number. The header
contains the data that assists with the import of the document including the
med. rec. number and the date. It is a true header and true footer using
header/footer. When I go to the header/footer toolbar and click to switch to
footer there is absolutely nothing there. None of my other transcriptionists
have this problem. This same transcriptionist had a problem where her rtf
documents were 3x larger than the others but with the help on this board, I
helped her get that resolved. Now we have this perplexing problem. Even the
margin for the header/footer changes to 1" from 0.5". Any other advice?

 

[Robert M. Franz (RMF)]

We have to use rtf for document import into an electronic medical record
program. The document is typed as a doc and then saved as rtf. The footer
contains the name of the medical group and their phone number. The header
contains the data that assists with the import of the document including the
med. rec. number and the date. It is a true header and true footer using
header/footer. When I go to the header/footer toolbar and click to switch to
footer there is absolutely nothing there. None of my other transcriptionists
have this problem. This same transcriptionist had a problem where her rtf
documents were 3x larger than the others but with the help on this board, I
helped her get that resolved. Now we have this perplexing problem. Even the
margin for the header/footer changes to 1" from 0.5". Any other advice?

The following query did report a couple of problems, but nothing seems
to fit exactly:

http://groups.google.com/group/microsoft.public.word.conversions/search?q=RTF

Other than investigating the problem with a one-page sample document,
converted to RTF on two different installations of Word 2000, and
comparing the resulting RTF code, I wouldn't know what to do.

The following KB articles might help you on this track:

http://support.microsoft.com/kb/269575/en-us
http://support.microsoft.com/kb/924944/en-us

Also, there is a .word.conversions group on this server IIRC, the
experts there might have a better understanding.

HTH
Robert