Forms and Cache errors

[Novica B]

Hi,
I am using an advanced CRM program that installas a custom form within
Outlook. When i work offline and then connect to the LAN at a later time, i
get a corrupt form error.

When I clear the form cache and it uploads the new form (CRM form) form it
works fine.
What I need it to do is to upload the new form automatically when I connect
to the LAN.
Can this be automated?

 

[Sue Mosher [MVP-Outlook]]

The real solution may be to apply the latest service pack for your version
of Outlook.

 

[Novica B]

Sue,
The problem has only realy started occuring since we installed the latest
service pack for office. In the last 2 months we have had over 60 calls
logged about this. straight after the S/P install.

 

[Sue Mosher [MVP-Outlook]]

And your Outlook version is? Where is the form published?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Novica B]

The form is in our Organisational Forms Library, then its pushed out into
Personal Forms Library (I believe at install of the 3rd party product). I
think the personal form is somehow recognised as different for some users
(post SP release) and hence we get syncronisation errors. I think we need a
way to force a resynchronise of the forms for all users, on a mailbox level
and a local forms cache level... if that’s possible.

Novica

 

[Sue Mosher [MVP-Outlook]]

If it's in the Organizational Forms library, there may be no need to also
publish it to the Personal Forms library.

What version and build number of Outlook?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Novica B]

Outlook 2002, (10.6515.6626) SP3

If it's in the Organizational Forms library, there may be no need to also
publish it to the Personal Forms library.

What version and build number of Outlook?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

Maybe you could put something in the network logon script to handle this?
There's nothign in Outlook to do it automatically for you.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers