Forms cache problem

[zkid]

Hi all,

I've read through all of the other threads about this kind of problem, and,
well, they still don't answer my particular question.

Here goes:

I have only one user, out of quite a few, who's frmcache.dat file I must
delete any time a custom form is revised. She receives the "cannot find
form" message. The form is located in the public folders and thus is not
"installed" on each computer.

I punted and placed a line of code in her login script to just automatically
delete the .dat file at every login. However, does anyone have an idea why
only her cache is problematic and if there is a different way to go about
this? I saw someone mention turning off the person's forms caching, but not
the directions how to do it.

The bottom line is, though, that I'd really like to know why this happens in
the first place, and especially to only one user. I'd really like a valid,
not a band-aid, solution.

Thanks so much!

 

[Sue Mosher [MVP-Outlook]]

It might help if you provided the Outlook version and build numbers.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[zkid]

Hi Sue,

Good to hear from you, as always.

It is Outlook XP/2002, SP-3. She has a roaming profile, and no matter what
computer she logs into, and whether it's SP-1, 2 or 3, she still has the same
problem. I believe she was on SP-2 when the problem began. One of the
attempts to correct the problem was to update her computer to the next
service pack. Her Outlook profile was also blown out completely and
re-created from scratch. The frmscache.dat file saves to the server under
her profile at log-off. Thanks so much!

 

[Sue Mosher [MVP-Outlook]]

The frmscache.dat file saves to the server under

her profile at log-off.

That sounds like the potential source of the problem. The FORMS folder that maintains the cache is under Local Settings\Application Data\Microsoft\ not Application Data. The Local Settings hierarchy is supposed to be local, not saved on the server.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers