Forms(One-Off) and Reading Pane

[Allen]

I have Outlook 2003 SP2. I am using a form witha one-off reply. Outlook
will only open the form if the Reading Pane is ON. How can I change this, so
that the form will open if the Reading Pane is on or not?
Thanks in advance!

 

[Sue Mosher [MVP-Outlook]]

What happens if the reading pane is not on? And what do you mean by "with a one-off reply"?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Allen]

The one-off reply is the form that is published that is call when the
recipient replies to the original form. EX:
Form1 Sender fills in form (compose) and sends
Recipient receives mail (read) clicks reply calls new form Form2
(compose)
Recipient fills in form (Form2) clicks send
Form2 comes back to sender of Form1

the issue is that the original sender of Form1 cannot read Form2 without
having the reading pane on.

 

[Sue Mosher [MVP-Outlook]]

What does the original sender see in both cases (reading pane on and not on)?

Form2 is published to the Organizational Forms library, just like Form 1, right?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Allen]

When the reading pane is off the email will not open. You get an error
(Can't open this item. The operation failed.) When the reading pane is on
(Bottom or Right) the FORM2(email) opens just fine.
Form2 is published in the Personal library of the Recipient answering the
Form1 from the sender. Form1 is an .oft
The process Form1 calls Form2 when reply is clicked. Form2 is published on
the machines where the reply is made. Form2 is displayed on the machine where
Form1 was initiated.
All this works fine, except form the Reading Pane.
Is there a variable that needs to be set or a regestry that needs to be
added/updated to help this process work?

 

[Sue Mosher [MVP-Outlook]]

That's pretty weird. Is Form2 also need published in the Personal Forms library of the person receiving it?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Allen]

To answer your question, no.
Let me see if I can boil all this down.
I have a form, in Outlook 2000 SP3 I can double click on the email using
that form and it will open weither the preview pane is on or not. That same
form in Outlook 2003 SP2 you must have the reading pane on(bottom or right)
in order to even open the email. How do I get Outlook 2003 to function like
Outlook 2000

 

[Sue Mosher [MVP-Outlook]]

OK, that's different from the way I understood the problem. I don't know of any Outlook quirk that would cause that behavior.

It's still not clear to me, though, whether this is a published form or the oneoff form that's generating the problem behavior. The two types of forms definitely have different behaviors in Outlook 2003 SP2. Do you have a place where you can post the form so we can try it out?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Allen]

Outlook 2003 SP1 worked fine. When SP2 was applied the forms quit
functioning like they used to. Something in SP2 change it and I don't even
know where to look.

 

[Allen]

I could email you the two oft file????

OK, that's different from the way I understood the problem. I don't know of any Outlook quirk that would cause that behavior.

It's still not clear to me, though, whether this is a published form or the oneoff form that's generating the problem behavior. The two types of forms definitely have different behaviors in Outlook 2003 SP2. Do you have a place where you can post the form so we can try it out?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

No email. If you can't post them, we'll just keep talking.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

The main thing that changed is the behavior of one-off forms, especially those that have custom properties. That's why I keep asking for clarification on the published/one-off status of the forms in use.

But there's no known change that would produce the behavior you describe.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers