forms question

[fitzpatr]

I have a form that is used to transmit repair call info to our technicians. I
am having an issue with the form. The problem is that when the form is sent
it sends as a post instead of sending as a message. I have it set to forward
as a message, but I don't know how to have it send as a message when the form
is initially used. Any help anyone can provide would be appreciated. Thanks.
-Jerry

 

[Sue Mosher [MVP-Outlook]]

What do you mean by "sends as a post"?

Is the form published to the Organizational Forms library? If not, it's not likely to work.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[fitzpatr]

Yes, it is published to the organizational forms library. When I mean by
"sends as a post" Is that when it is received, the icon beside the received
item shows as a pushpin in a note (post). Once it gets forwarded, it shows up
an an envelope (message). The significance to this is that all the completed
forms end up in a public folder and get forwarded on from there. They need
them to come in as messages because they use the envelope icon as an audit
trail per se'. They can see if it has been read, forwarded etc..... When it
shows up as a post they don't have the audit trail available. I hope that
makes sense. Thanks for your help, Sue. -Jerry

 

[Sue Mosher [MVP-Outlook]]

That's the default icon for any custom form. If you want a different icon, set it on the (Properties) page in design mode. Note, thought, that custom message forms cannot show different icons for read, forwarded, etc. You may need to consider using some other way to create an "audit trail."
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[fitzpatr]

Hmmmm..Whats weird is that this worked properly for them before. They askd me
to edit the form by removing a couple users from a dropdown. I did that and
re-published it, and this problem arose. Initially all version of the form
had this issue. I was able to edit the reply, reply all and forward types
from "post" to "message" under the actions tab of the form in design mode. I
just don't know how to change it from being sent as a post to being sent as a
message. -Jerry

 

[Sue Mosher [MVP-Outlook]]

I guess I didn't make it clear enough: There is no such thing as sending as a post. Posts are posted. Messages are sent.

What is the message class for the published form? For the received items?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[DianeA]

My Custom Form is based on the original TASK form. Where do i find the TASK
ICO file to change the POST ICO to a TASK ICO?

 

[Sue Mosher [MVP-Outlook]]

All the icons that install with Outlook are in the C:\Program Files\Microsoft Office\OFFICE11\FORMS\1033 or the equivalent for your installation.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[DianeA]

ok... so I changed the ICON in the properties while in forms design mode but
when I assign the task to someone... it still shows as a POST icon in my TASK
folder.

 

[Sue Mosher [MVP-Outlook]]

Did you republish the form? Does the saved item have the same message class and form version number as the published form?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers