Forward button greyed out/disabled in Outlook 2007

[biz_kid1]

I have a user whose Forward button is greyed out/disabled on all emails but
they can Ctrl+F and still forward the message: Troubleshooting I've tried:
~Verifying that it is not an expired trial version
~Verifying that the full version is activated
~Any possible incorrect permissions for delegate control
~Possible message sent with Microsoft IRM (though we don't have WRM/Windows
Right Management service running)
~Ran a Repair on Office

Haven't yet tried (and really don't want to if I don't have to):
~Create user a new Outlook profile to correct it
~Uninstalling and reinstalling Office (though I don't think this will work
if a Repair didn't correct it anyways)

Help, PLEASE! TIA!

 

[biz_kid1]

Found a fix: rename the outcmd.dat and *.srs files for the user found at
C:\Documents and Settings\username\Application Data\Microsoft\Outlook!