Forwarded e-mails converting text into characters

[kczar]

We have networked computers running Windows XP Professional and Outlook 2003.
We also use SpamBayes for junk mail filtering. One of our users is having a
problem with e-mails she forwards. The text is translated into characters.
If I use the translate function, Outlook recognizes the characters as
English. If I copy and paste the characters (as I tried to do in this post)
it pastes them as English.

This is happening if she forwards e-mails to someone on our network our to
other companies. Does anyone have an idea of what's going on and how we can
fix it?

Thanks!

 

[Pat Willener]

Can you clarify what you mean "text is translated into characters"? Text
usually consists of characters.

And what do you mean "pastes them as English" - are they non-English
characters before? Like Chinese?

What is the message type where this is happening (plain text, RTF,
HTML)? Could it be a font issue?