Forwarded Emails Only Include Attachments - Not Original Text

[allanc]

Both partner and myself are using Outlook 2007 with Business Contact
Manager.

I have verified that both of our settings in 'Tools / Options / Email
Options' have 'include original message text' for both replies and
forwards.
Sometimes, when I forward an Email with Excel Spreadsheets attached,
she receives the attachments with no original text or even my text
signature.
However, in my 'sent' folder, the text and attachments both appear.
The same is true when she forwards an Email to me.

All advice is appreciated.

TIA.

 

[Brian Tillman]

Both partner and myself are using Outlook 2007 with Business Contact
Manager.

I have verified that both of our settings in 'Tools / Options / Email
Options' have 'include original message text' for both replies and
forwards.
Sometimes, when I forward an Email with Excel Spreadsheets attached,
she receives the attachments with no original text or even my text
signature.
However, in my 'sent' folder, the text and attachments both appear.
The same is true when she forwards an Email to me.

The first thing I'd do is to make sure the antivirus program is not scanning
mail.

 

[allanc]

The first thing I'd do is to make sure the antivirus program is not scanning
mail.

We are using McAfee Enterprise 7.x.
Do you mean on a permanent basis or only to try to debug the problem?
I would hesitate to stop the scanning permanently.

 

[Brian Tillman]

We are using McAfee Enterprise 7.x.
Do you mean on a permanent basis or only to try to debug the problem?
I would hesitate to stop the scanning permanently.

Permanently. There is no reason to scan mail. Your resident scanner (the
one watching disk file access) will catch anything your own common sense
misses.

 

[allanc]

Permanently. There is no reason to scan mail. Your resident scanner (the
one watching disk file access) will catch anything your own common sense
misses.

The only reason that I am asking this is because the anti-virus
programs that I have seen installed on computers have settings for
both resident and Email.
I would think that there has to be some valid reason that the
manufacturers have chosen to have two functions that can be enabled/
disabled separately.
Are you saying then that the reason is that someone can enable the
Email only while disabling the resident?
Otherwise, two settings would not be necessary, correct?

 

[Brian Tillman]

The only reason that I am asking this is because the anti-virus
programs that I have seen installed on computers have settings for
both resident and Email.
I would think that there has to be some valid reason that the
manufacturers have chosen to have two functions that can be enabled/
disabled separately.

There is: it's called "marketing".

Are you saying then that the reason is that someone can enable the
Email only while disabling the resident?

I don't know if any AV program that will allow mail scanning while not
allowing the resident scanner.

Otherwise, two settings would not be necessary, correct?

Two setting are necessary because you've been told by advertising that it
is.

 

[allanc]

There is: it's called "marketing".


I don't know if any AV program that will allow mail scanning while not
allowing the resident scanner.


Two setting are necessary because you've been told by advertising that it
is.

I disabled the 'on-access scan' in McAfee Enterprise 7.x.
The 'Email scan' remained enabled.

From a technical viewpoint, I cannot say for sure that what-you-see-is-

what-you-get.
However, the console seems to indicate that the two settings are
independant.

I then Emailed myself a eicar test file and the Email scan caught the
file.

 

[Brian Tillman]

I disabled the 'on-access scan' in McAfee Enterprise 7.x.
The 'Email scan' remained enabled.
From a technical viewpoint, I cannot say for sure that
what-you-see-is-
what-you-get.
However, the console seems to indicate that the two settings are
independant.

I then Emailed myself a eicar test file and the Email scan caught the
file.

Be that as it may, it changes nothing about what I said.