FORWARDING PICTURES ARE STRIPPED OUT IN OUTLOOK 2007

[JB McGauhey]

IF YOU DO NOT KNOW THE ANSWER, PLEASE DO NOT POST!

I use Outlook 2007 (not Outlook Express, even though that always work
properly) and some recipients do not receive the pictures I have sent them
because they have been stripped out. I have also sent a copy to my Outlook
Express and they do come through. The few people who do not receive the
pictures are using Outlook Express. I have checked their configurations and
they are identical to mine. They even use the same anti-virus software,
Computer Associates EZ Security Suite and Time Warner Road Runner.

I get sick and tired of the people emailing me, "Where are the pictures?"
Outlook 2007 is a great product, but not great enough for me to stick with it.

SO ONLY PEOPLE WHO KNOW THE ANSWER, PLEASE RESPOND

JB McGauhey

 

[F.H. Muffman]

IF YOU DO NOT KNOW THE ANSWER, PLEASE DO NOT POST!

I use Outlook 2007 (not Outlook Express, even though that always work
properly) and some recipients do not receive the pictures I have sent
them because they have been stripped out. I have also sent a copy to
my Outlook Express and they do come through. The few people who do
not receive the pictures are using Outlook Express. I have checked
their configurations and they are identical to mine. They even use
the same anti-virus software, Computer Associates EZ Security Suite
and Time Warner Road Runner.

I get sick and tired of the people emailing me, "Where are the
pictures?" Outlook 2007 is a great product, but not great enough for
me to stick with it.

SO ONLY PEOPLE WHO KNOW THE ANSWER, PLEASE RESPOND

Well, I don't know the answer, but I'm going to ask you some questions just
to try to narrow down the problem. Plus, I've never been one to follow
shouted instructions.

What format are you sending the message in? HTML? RTF? Plain Text?
Are you attaching the graphics as a file, or putting them inline?
Do these recipients recieve an attached word document, text document or any
other file format as an attachment?

 

[JB McGauhey]

I am sending the emails in HTML. I receive the emails and then forward them
on to recipients. Some do not receive the pictures, just the text. Some
receive everything as I did. When I save the images to disk and then insert
the images, they still do not receive them (through Outlook 2007, but they do
in Outlook Express). I believe I have Word as my default email editor.
These recipients receive email just like I would and read it fine, whether it
is a Word Doc, Excel file, or PPT attachment.

As far as them receiving any attachments from me, I would have to test that
out and send one tonight and check in the morning.

I do have Office 2007 installed and I suppose the Word program is basically
the program that Outlook uses, but I am using Windows XP as my operating
system.

 

[F.H. Muffman]

I am sending the emails in HTML. I receive the emails and then
forward them on to recipients. Some do not receive the pictures,
just the text. Some receive everything as I did. When I save the
images to disk and then insert the images, they still do not receive
them (through Outlook 2007, but they do in Outlook Express). I
believe I have Word as my default email editor. These recipients
receive email just like I would and read it fine, whether it is a
Word Doc, Excel file, or PPT attachment.

As far as them receiving any attachments from me, I would have to
test that out and send one tonight and check in the morning.

I do have Office 2007 installed and I suppose the Word program is
basically the program that Outlook uses, but I am using Windows XP as
my operating system.

Ok, so a few more questions, mainly for clarification as I can guess from
your answers, but can't know for sure.
1. The people who don't receive the attachments: You've stated they can
receive a word or excel file. Can they receive any pictures? If you just
took a small jpg file and sent it, can they receive it? When they haven't
received attachments, are the emails exceptionally large? Many ISPs don't
let their users receive emails larger than 2 MB. That doesn't sound like
it's the case here, but I wanted to double check.
2. This happens when you forward messages with images or create new ones,
correct?
3. What happens if you simply use the 'Attach Files' button and attach a
picture, rather than pasting it inline? Do they receive it? How are you
inserting the images when you try?

 

[eliny79]

I actually have the same problem. I did some testing on my own and
with help from others and this is what i gathered so far...

1. This only happens with JPEGS. GIF get sent fine
2. This only happens when the person receiving is not using OUTLOOK
3. HTML, RTF, or PLAIN TEXT format all does the samething. Forwarded
or attached JPEGS do not get sent.
4. With my virus scanner disabled, it does the samething.
5. Issue come up on both XP and Vista so it's a Outlook 2007 problem.

If ANYONE has an answer or a fix for this I would very much appricate
it. I use outlook religiously for work and we deal alot in ART so
this JPEG issue is a big problem for me.

 

[F.H. Muffman]

I actually have the same problem. I did some testing on my own and
with help from others and this is what i gathered so far...

1. This only happens with JPEGS. GIF get sent fine
2. This only happens when the person receiving is not using OUTLOOK
3. HTML, RTF, or PLAIN TEXT format all does the samething. Forwarded
or attached JPEGS do not get sent.
4. With my virus scanner disabled, it does the samething.
5. Issue come up on both XP and Vista so it's a Outlook 2007 problem.

If ANYONE has an answer or a fix for this I would very much appricate
it. I use outlook religiously for work and we deal alot in ART so
this JPEG issue is a big problem for me.

Well, have you considered contacting technical support? First call is free
(as are all subsequent calls for 90 days)...