J
Jim
All,
One of the computers on our network is having an issue with Office
files opening very slow and I think I have found the cause. Let me
know what you think...
Problem: Opening Office Files via a shortcut and/or the file itself
takes an abnormal amount of time. However, the offic app is loaded
and then the file accessed by going to file - open, there is no slow
down and office responds as expected.
Tried First: I tried deleting the temp items and the recent
key/delete folder fix and these did not resolve the issue. I also did
a repair/reinstall of Office and still had same problem. Next, I ran
two virus scans on the machine one locally and one remotely and
nothing was found. Then, I ran three spyware/adaware programs and
found over 480 files/reg/directories that needed to be cleaned. I
turned off sys restore...removed them, rebooted, and turned sys
restore back on. This STILL did not fix the problem.
Solution: I found some very intersting .exe files that were running
as processes in the task manager that looked very strange. Here are
the names of the files: oqds0WMQ.exe, ojqN9Y44.ese, YfqamdX.exe,
Phed4.exe. I did a search for these files and could only find them in
the prefech folder. I deleted them from there after again, turning
off system restore and did a reboot. They are no longer in prefech
and cannot be found in the registry nor the hardrive. Howerver, these
processes still startup when the system is rebooted. Now, if I kill
the processes in task manager, they come back as soon as they are
stopped. However, if I kill the whole process tree, they stop and do
not come back. Once I did this...POW...office starts running like it
normally should.
I have done some searching online for these files and I have found
nothing not even a google returns data on these files.
What do you guys think? New virus or New spyware?
My guess is another process is generating these files and this may be
impossible to pinpoint.
Thanks, Jim
One of the computers on our network is having an issue with Office
files opening very slow and I think I have found the cause. Let me
know what you think...
Problem: Opening Office Files via a shortcut and/or the file itself
takes an abnormal amount of time. However, the offic app is loaded
and then the file accessed by going to file - open, there is no slow
down and office responds as expected.
Tried First: I tried deleting the temp items and the recent
key/delete folder fix and these did not resolve the issue. I also did
a repair/reinstall of Office and still had same problem. Next, I ran
two virus scans on the machine one locally and one remotely and
nothing was found. Then, I ran three spyware/adaware programs and
found over 480 files/reg/directories that needed to be cleaned. I
turned off sys restore...removed them, rebooted, and turned sys
restore back on. This STILL did not fix the problem.
Solution: I found some very intersting .exe files that were running
as processes in the task manager that looked very strange. Here are
the names of the files: oqds0WMQ.exe, ojqN9Y44.ese, YfqamdX.exe,
Phed4.exe. I did a search for these files and could only find them in
the prefech folder. I deleted them from there after again, turning
off system restore and did a reboot. They are no longer in prefech
and cannot be found in the registry nor the hardrive. Howerver, these
processes still startup when the system is rebooted. Now, if I kill
the processes in task manager, they come back as soon as they are
stopped. However, if I kill the whole process tree, they stop and do
not come back. Once I did this...POW...office starts running like it
normally should.
I have done some searching online for these files and I have found
nothing not even a google returns data on these files.
What do you guys think? New virus or New spyware?
My guess is another process is generating these files and this may be
impossible to pinpoint.
Thanks, Jim