FP 2003 error "image file format is unsupported"

[PC Pete]

G'day,
I've been using FP2003 for over a year, and all of a sudden, when I try to
load a replacement banner image for my site, FP keeps returning "Cannot load
file xyx.jpg : Image file format is unsupported".

I'm using Photoshop CS 8.0 to save the image, and I've always used it. Even
if I reload and save one of the original images that worked in FP before, FP
reports the error. I have not touched Photoshop, no patches, no changes to
how it saves the image.

The problem occurs no matter what image format I save as - JPG, GIF, PNG,
any interlace or palette settings, etc. The images appear to be fine when
viewed with any image viewer - explorer, MS Paint, etc. Just FP has problems.

I have not changed any settings on the source directory, nor on the FP site
directories. All dirs are on a local drive, I'm logged in with Supervisor
priveleges, and I've tried shutting down PS and FP, then starting FP without
PS running in case of a file lock issue, etc.

I have performed a rebuild of FP, but I'm reluctant to reinstall FP
completely as there are too many site passwords, etc. that I'd have to
remember and re-enter (the lazy gene is strong in my DNA)

Any ideas?

 

[Steve Easton]

Make sure you're saving the images in RGB format and not CYMK

--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed............
........................with a computer

 

[PC Pete]

G'day Steve,

Make sure you're saving the images in RGB format and not CYMK

Great tip! I never even thought of that... But I'm saving in 8-bit RGB format.

I'll try a couple more different options, and see what I can come up with. I
figured if I change the format of the current working image in FP, and save
the image as another name, then compare headers, I might get more
information. I'll update this thread as soon as I've tried it.

Thanks for the prompt response!
Cheers,
PC Pete

 

[Rob Giordano \(Crash\)]

but that wouldn't give you a loading error, it just wouldn't display.
i've never seen an error like op is discribing, even if you uploaded a
totally wierd image file format, have you?
wonder if something is kablooey on the server - mime type perhaps (just
taking a stab here)?


| Make sure you're saving the images in RGB format and not CYMK
|
| --
| Steve Easton
| Microsoft MVP FrontPage
| 95isalive
| This site is best viewed............
| .......................with a computer
|
|
|
|
| | > G'day,
| > I've been using FP2003 for over a year, and all of a sudden, when I try
to
| > load a replacement banner image for my site, FP keeps returning "Cannot
| > load
| > file xyx.jpg : Image file format is unsupported".
| >
| > I'm using Photoshop CS 8.0 to save the image, and I've always used it.
| > Even
| > if I reload and save one of the original images that worked in FP
before,
| > FP
| > reports the error. I have not touched Photoshop, no patches, no changes
to
| > how it saves the image.
| >
| > The problem occurs no matter what image format I save as - JPG, GIF,
PNG,
| > any interlace or palette settings, etc. The images appear to be fine
when
| > viewed with any image viewer - explorer, MS Paint, etc. Just FP has
| > problems.
| >
| > I have not changed any settings on the source directory, nor on the FP
| > site
| > directories. All dirs are on a local drive, I'm logged in with
Supervisor
| > priveleges, and I've tried shutting down PS and FP, then starting FP
| > without
| > PS running in case of a file lock issue, etc.
| >
| > I have performed a rebuild of FP, but I'm reluctant to reinstall FP
| > completely as there are too many site passwords, etc. that I'd have to
| > remember and re-enter (the lazy gene is strong in my DNA)
| >
| > Any ideas?
|
|

 

[PC Pete]

Rob, the images are being edited on, saved to, and loaded from my (otherwise
excellently stable) local system. I'd agree about the mime type, but the
image is being loaded natively into the Frontpage editor on the same PC...

I can't even find a reference on the MS KB to the described error message. I
did try loading a BMP image I had lying around, one that I haven't tried
editing, and it came up fine.

Good stab, but missed by that much!

 

[PC Pete]

Further to the issue, I've examined (as best I can) the image header data,
and it sortof looks OK - no "SATAN WAS HERE" buried in the image or anything
like that.

As I may not have indicated, this FP error is happening within FP, replacing
(or inserting without replacing) a known good image that was edited on this
system a few weeks ago. The same image, re-saved by the same editor, triggers
the error in FP when I try and load it from the same directory, etc. THis is
really wierd, I can't believe I'm actually saying all this out loud...

FWIW, the original image is in PSD format (PS 8.0 native format), but I've
tried "save for web" and "Save As" to convert the format to PNG/JPG/GIF. Same
as I've ever done. No tweaks, no changes in preferences to save non-image
data, etc., and I've tried the interlace and quality settings to no avail.
And the images that are created thereby seem be flawlessly read by all common
image viewers (can't re-save the images from another app yet, as I don't
normally carry other graphic editing apps on me).

Doesn't make a lot of sense, but I have to say, it's the truth.

Still trying more stuff as it occurs.

 

[Rob Giordano \(Crash\)]

hmmm...try something simple like saving it with a different name. Then
Import it into FP and use that image to replace your banner..or whatever it
was.

You know that you shouldn't 'save into" FP right? You should import the
image in.

If you have PS configured in FP as an an image editor you can open the image
from within FP (which will open PS) and allow you to work on it that way.


| Rob, the images are being edited on, saved to, and loaded from my
(otherwise
| excellently stable) local system. I'd agree about the mime type, but the
| image is being loaded natively into the Frontpage editor on the same PC...
|
| I can't even find a reference on the MS KB to the described error message.
I
| did try loading a BMP image I had lying around, one that I haven't tried
| editing, and it came up fine.
|
| Good stab, but missed by that much!
|
| "Rob Giordano (Crash)" wrote:
|
| > but that wouldn't give you a loading error, it just wouldn't display.
| > i've never seen an error like op is discribing, even if you uploaded a
| > totally wierd image file format, have you?
| > wonder if something is kablooey on the server - mime type perhaps (just
| > taking a stab here)?

 

[PC Pete]

Rob, I agree with what you've said. I'm sorry but maybe I still haven't
explained my situation clearly enough.

I have a standard "banner" PSD image that has a number of layers. Every
couple of weeks I change one of the text layers (in Photoshop), kinda like an
ad. Then I save the image into my "raw" images dir (under My Pics) as a *new*
PSD file. Then I save the same image "as" into my business logos dir (also
under My Pics) as a *new* PNG image (flattened layers, etc). Then, in FP, I
replace the image by clicking on the image (to select it) and choose "Insert
image from file", browse to the business logos dir, and select the PNG image
I just saved in PS.

This is where the problem occurs.

In the past (the site has been up since August last year, and I have used
this exact method to modify the banner image every couple of weeks), this
worked. Since about 3 weeks ago, it has stopped working! Now, when I have
selected the image in FP's "Open Image" dialog, instead of the new image
replacing the old image (both images are identical in size and format) I get
the stupid "Cannot load file 'whatever.png' : Image file format is not
supported".

As I said, I've tried saving the image (in PS, not in FP) as different
formats, names, everything. It just doesn't make any difference. FP freaks
out.

Saving an image in FP (not "saving to" FP) is an unusual way of verifying
image details. By changing the image format _within FP_ and saving it using
FP, I can look at the headers FP writes as part of the newly saved image.

I've been using images since before GIFs were animated, and using FP since
it was owned by Vermeer, and cut my teeth on SGML, and I've had a little
experience in Windows support, so I thought I could handle all the usual
simple "oops" stuff, but I'm running my own business now, and I don't have
the time or resources anymore to solve this issue on my own. I mention this
because I'm not trying to do anything extraordinary or clever, this is a
simple file save/file load problem that is severely broken, and taking the
easy way out of reinstalling FP/PS is something that I don't want to have to
do unless absolutely necessary. There must be something here that MS or other
people have seen and solved, and it would be great for me to be able to beat
the second law of thermodynamics, even if only for a while...

Cheers (and thanks for taking the time to respond).

 

[Rob Giordano \(Crash\)]

Last dumb question I can think of; what's the file size of the png image?




| Rob, I agree with what you've said. I'm sorry but maybe I still haven't
| explained my situation clearly enough.
|
| I have a standard "banner" PSD image that has a number of layers. Every
| couple of weeks I change one of the text layers (in Photoshop), kinda like
an
| ad. Then I save the image into my "raw" images dir (under My Pics) as a
*new*
| PSD file. Then I save the same image "as" into my business logos dir (also
| under My Pics) as a *new* PNG image (flattened layers, etc). Then, in FP,
I
| replace the image by clicking on the image (to select it) and choose
"Insert
| image from file", browse to the business logos dir, and select the PNG
image
| I just saved in PS.
|
| This is where the problem occurs.
|
| In the past (the site has been up since August last year, and I have used
| this exact method to modify the banner image every couple of weeks), this
| worked. Since about 3 weeks ago, it has stopped working! Now, when I have
| selected the image in FP's "Open Image" dialog, instead of the new image
| replacing the old image (both images are identical in size and format) I
get
| the stupid "Cannot load file 'whatever.png' : Image file format is not
| supported".
|
| As I said, I've tried saving the image (in PS, not in FP) as different
| formats, names, everything. It just doesn't make any difference. FP freaks
| out.
|
| Saving an image in FP (not "saving to" FP) is an unusual way of verifying
| image details. By changing the image format _within FP_ and saving it
using
| FP, I can look at the headers FP writes as part of the newly saved image.
|
| I've been using images since before GIFs were animated, and using FP since
| it was owned by Vermeer, and cut my teeth on SGML, and I've had a little
| experience in Windows support, so I thought I could handle all the usual
| simple "oops" stuff, but I'm running my own business now, and I don't have
| the time or resources anymore to solve this issue on my own. I mention
this
| because I'm not trying to do anything extraordinary or clever, this is a
| simple file save/file load problem that is severely broken, and taking the
| easy way out of reinstalling FP/PS is something that I don't want to have
to
| do unless absolutely necessary. There must be something here that MS or
other
| people have seen and solved, and it would be great for me to be able to
beat
| the second law of thermodynamics, even if only for a while...
|
| Cheers (and thanks for taking the time to respond).
|
| "Rob Giordano (Crash)" wrote:
|
| > hmmm...try something simple like saving it with a different name. Then
| > Import it into FP and use that image to replace your banner..or whatever
it
| > was.
| >
| > You know that you shouldn't 'save into" FP right? You should import the
| > image in.
| >
| > If you have PS configured in FP as an an image editor you can open the
image
| > from within FP (which will open PS) and allow you to work on it that
way.
| >
| >
| > | > | Rob, the images are being edited on, saved to, and loaded from my
| > (otherwise
| > | excellently stable) local system. I'd agree about the mime type, but
the
| > | image is being loaded natively into the Frontpage editor on the same
PC...
| > |
| > | I can't even find a reference on the MS KB to the described error
message.
| > I
| > | did try loading a BMP image I had lying around, one that I haven't
tried
| > | editing, and it came up fine.
| > |
| > | Good stab, but missed by that much!
| > |
| > | "Rob Giordano (Crash)" wrote:
| > |
| > | > but that wouldn't give you a loading error, it just wouldn't
display.
| > | > i've never seen an error like op is discribing, even if you uploaded
a
| > | > totally wierd image file format, have you?
| > | > wonder if something is kablooey on the server - mime type perhaps
(just
| > | > taking a stab here)?
| >
| >
| >

 

[PC Pete]

The image is 983x297 pixels, 72dpi, 153k (PNG format), 350k (JPG), 850k (BMP).

BTW, I've opened the image in MSPaint, saved it as another filename (same
24-bit BMP format, size, etc), and FP still doesn't allow me to load it from
file.

It's gotta be something in the FP graphics reading system for top border
images that's FUBAR; I tried loading it in the main index page and in the
top.htm border definition file and it still won't go.

I'll have to remove and reinstall FP, the site needs to be updated to match
media advertising and while I can load other (irrelevant) images in other
places, the banner is the most important graphic on the site.

 

[Rob Giordano \(Crash\)]

Welp, this couldn't hurt: http://www.95isalive.com/fixes/fpclean.htm
download and run FP Clean.

I kinda doubt reinstalling FP will help.

Feel free to email me the image file, lemme try it...remove the obvious from
my addy and put; "FP NG" in the subject line.



rob


| The image is 983x297 pixels, 72dpi, 153k (PNG format), 350k (JPG), 850k
(BMP).
|
| BTW, I've opened the image in MSPaint, saved it as another filename (same
| 24-bit BMP format, size, etc), and FP still doesn't allow me to load it
from
| file.
|
| It's gotta be something in the FP graphics reading system for top border
| images that's FUBAR; I tried loading it in the main index page and in the
| top.htm border definition file and it still won't go.
|
| I'll have to remove and reinstall FP, the site needs to be updated to
match
| media advertising and while I can load other (irrelevant) images in other
| places, the banner is the most important graphic on the site.
|
|
| "Rob Giordano (Crash)" wrote:
|
| > Last dumb question I can think of; what's the file size of the png
image?
| >
|

 

[PC Pete]

Thanks Rob, I tried cleaning up everything, but no change.

I have also reinstalled FP, no change (you were right!).

I should note that I can load other images into other areas of each page,
except for the images that I've created recently. As I haven't upgraded,
patched, repaired, or installed anything obvious, I will go back to first
principles and see what else I've installed that might have had some impact
on image creation.

So this looks like a problem with Photoshop, not FP. Maybe Photoshop is
inserting or modifying something else in the saved image... but then why do
all other image editing and display/print apps handle the images that FP
doesn't? I'm spinning my wheels here. I'll try and update after I've done
some more fiddling.

 

[Stefan B Rusynko]

Make sure you are saving your images as RGB and not CYMK

--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
To find the best Newsgroup for FrontPage support see:
http://www.frontpagemvps.com/FrontPageNewsGroups/tabid/53/Default.aspx
_____________________________________________


| Thanks Rob, I tried cleaning up everything, but no change.
|
| I have also reinstalled FP, no change (you were right!).
|
| I should note that I can load other images into other areas of each page,
| except for the images that I've created recently. As I haven't upgraded,
| patched, repaired, or installed anything obvious, I will go back to first
| principles and see what else I've installed that might have had some impact
| on image creation.
|
| So this looks like a problem with Photoshop, not FP. Maybe Photoshop is
| inserting or modifying something else in the saved image... but then why do
| all other image editing and display/print apps handle the images that FP
| doesn't? I'm spinning my wheels here. I'll try and update after I've done
| some more fiddling.
|
| "Rob Giordano (Crash)" wrote:
|
| > Welp, this couldn't hurt: http://www.95isalive.com/fixes/fpclean.htm
| > download and run FP Clean.
| >
| > I kinda doubt reinstalling FP will help.
| >
| > Feel free to email me the image file, lemme try it...remove the obvious from
| > my addy and put; "FP NG" in the subject line.
| >
| >
| >
| > rob
| >
| >
| > | > | The image is 983x297 pixels, 72dpi, 153k (PNG format), 350k (JPG), 850k
| > (BMP).
| > |
| > | BTW, I've opened the image in MSPaint, saved it as another filename (same
| > | 24-bit BMP format, size, etc), and FP still doesn't allow me to load it
| > from
| > | file.
| > |
| > | It's gotta be something in the FP graphics reading system for top border
| > | images that's FUBAR; I tried loading it in the main index page and in the
| > | top.htm border definition file and it still won't go.
| > |
| > | I'll have to remove and reinstall FP, the site needs to be updated to
| > match
| > | media advertising and while I can load other (irrelevant) images in other
| > | places, the banner is the most important graphic on the site.
| > |
| > |
| > | "Rob Giordano (Crash)" wrote:
| > |
| > | > Last dumb question I can think of; what's the file size of the png
| > image?
| > | >
| > |
| >
| >
| >

 

[Rob Giordano \(Crash\)]

Gotta be something with the image file.
Have someone else try it - I can if you want..see my previous post for email
instructions.





| Thanks Rob, I tried cleaning up everything, but no change.
|
| I have also reinstalled FP, no change (you were right!).
|
| I should note that I can load other images into other areas of each page,
| except for the images that I've created recently. As I haven't upgraded,
| patched, repaired, or installed anything obvious, I will go back to first
| principles and see what else I've installed that might have had some
impact
| on image creation.
|
| So this looks like a problem with Photoshop, not FP. Maybe Photoshop is
| inserting or modifying something else in the saved image... but then why
do
| all other image editing and display/print apps handle the images that FP
| doesn't? I'm spinning my wheels here. I'll try and update after I've done
| some more fiddling.
|
| "Rob Giordano (Crash)" wrote:
|
| > Welp, this couldn't hurt: http://www.95isalive.com/fixes/fpclean.htm
| > download and run FP Clean.
| >
| > I kinda doubt reinstalling FP will help.
| >
| > Feel free to email me the image file, lemme try it...remove the obvious
from
| > my addy and put; "FP NG" in the subject line.
| >
| >
| >
| > rob
| >
| >
| > | > | The image is 983x297 pixels, 72dpi, 153k (PNG format), 350k (JPG),
850k
| > (BMP).
| > |
| > | BTW, I've opened the image in MSPaint, saved it as another filename
(same
| > | 24-bit BMP format, size, etc), and FP still doesn't allow me to load
it
| > from
| > | file.
| > |
| > | It's gotta be something in the FP graphics reading system for top
border
| > | images that's FUBAR; I tried loading it in the main index page and in
the
| > | top.htm border definition file and it still won't go.
| > |
| > | I'll have to remove and reinstall FP, the site needs to be updated to
| > match
| > | media advertising and while I can load other (irrelevant) images in
other
| > | places, the banner is the most important graphic on the site.
| > |
| > |
| > | "Rob Giordano (Crash)" wrote:
| > |
| > | > Last dumb question I can think of; what's the file size of the png
| > image?
| > | >
| > |
| >
| >
| >