I previously had Outlook XP installed on my computer and Franklin Covey PP 5.
Out of the blue FC quit working, it would generate a script error every time
I tried to load that portion of Outlook.
I uninstalled it, reinstalled it, repaired it, repaired Outlook, and
nothing...
I finally just installed Outlook 2003 and then installed FC PP5. When I try
to load the Franklin Covey portion of Outlook, I get an error report screen.
When I click "what does this error report contain?" it says, under modname,
"planplusoutlookusercontrolhost.dll" and appname "outlook.exe".
Does anyone have a clue why this wont work? I have chatted with the FC
support and they are a joke.
Any help would be much appreciated.
On Tuesday, February 12, 2008 12:53 PM Milly Staples [MVP - Outlook] wrote:
If the FC people cannot help, then you are stuck. It is their program =
that is causing the faulting error. =20
What does their help/support page say about compatibility between their =
version and Outlook 2003? Have you checked Google to see if someone =
else out there has had the same problem and found a fix?
--=81
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading. =20
After furious head scratching, Ryan C. asked:
On Tuesday, February 12, 2008 2:21 PM Ryan C wrote:
Thanks for the reply. Their page says it is compatible with everything up to
office 07. I have looked on Google for hours reading things and nobody seems
to have this problem. I am wondering if I have a virus and it did something
to the necessary files, but when I do a scan nothing comes up. I thought
maybe I had the sasser virus because lsass.exe and services.exe show up in
the task manager, but I did that scan and nothing.
Im totally at a loss here - and the weirdest part is it happened out of the
blue.
"Milly Staples [MVP - Outlook]" wrote:
On Wednesday, February 13, 2008 3:56 AM Milly Staples [MVP - Outlook] wrote:
Then go to Help->Disabled Items and uncheck FC.
--=81
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading. =20
After furious head scratching, Ryan C. asked:
On Wednesday, February 13, 2008 2:30 PM Ryan wrote:
I cannot, it doesnt show up under disabled items.
"Milly Staples [MVP - Outlook]" wrote:
On Thursday, February 14, 2008 11:48 PM Milly Staples [MVP - Outlook] wrote:
Does it show up in COM Add-ins or Add-in Manager? =
(Tools->options->other->advanced)
--=81
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading. =20
After furious head scratching, Ryan C. asked:
On Thursday, March 13, 2008 11:33 AM Ryan wrote:
sorry for such a LATE reply! Yeah, it shows up in the add-ins manager. It
works on my other computer, which has the exact same setup. Im stumped.
"Milly Staples [MVP - Outlook]" wrote:
