Free tech support in exchange for feedback

[SixSigmaGuy]

Hi,

I like that most of your support web pages has a request for feedback.
Filling out the feedback request is time consuming, yet important. Why not
offer an incentive to people to provide feedback? E.g., if someone provides
some serious feedback, they earn one free tech support incident over the
phone.

I hope you implement this.

(e-mail address removed)



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[Beth Melton]

Just so you know, suggestion type posts are intended for
wishes/suggestions for Office and the Office applications so I don't
think those who make these types of decisions will actually see this
suggestion.

As for incentives, I'm not sure what your suggestion was, but a good
incentive for many of us is seeing our suggestions implemented on
microsoft.com and in the applications. Here are a couple articles
containing examples of where our feedback was implemented.
http://office.microsoft.com/en-us/assistance/HA010789821033.aspx
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=493

Food for thought: Providing you this feedback in this newsgroup is
time consuming but important - especially important to those can't
find an alternative. Should everyone who answers questions for others
also request some type of incentive from those we help out??

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton

 

[SixSigmaGuy]

This seems strange to me. I clicked on a link titled "feedback". I had no
idea that clicking that link just meant I was posting another thread on the
discussion group. I thought I was ending feedback to someone at Microsoft on
the Office team who could evaluate my feedback/suggestion. I'm pretty
disappointed. I was applauding the feedback links because I thought
Microsoft was listening and that was my incentive for filling out the
feedback. Now that I see it just goes to the discussion group I feel I'm
been misled and deceived.

You, of course, are correct that posting to this discussion group will not
do much good. But I had no idea I was posting to the thread when I made the
suggestion.