Frequently Asked Questions about Entourage [week of December 21,2008]

[Entourage Newsgroup FAQ]

=====================================
WHERE TO FIND HELP
=====================================


Please, follow the six steps below for finding help with your problem.
This ensures you have tried to find the answer yourself and ensures you
will find your answer as quickly as possible.

DO NOT ask for help first. Someone has most likely asked and answered
your question first.


1. CHECK the Help menu in Entourage first.
2. READ the FAQ -- this E-mail message. You can also search it.
3. SEARCH these websites:

The Entourage Help Page
<http://entourage.mvps.org>

The Entourage Help Blog
<http://blog.entourage.mvps.org>

Mactopia
<http://www.microsoft.com/mac/help.mspx?product=Entourage&app=2>

4. SEARCH the forum or newsgroup where you are reading this message.
5. SEARCH the Internet <http://www.google.com>
6. Finally, ASK a question. Use these quidelines for how to ask a good
question:

<http://support.microsoft.com/kb/555375>


=====================================
NEW HOT TOPICS
=====================================


"entourage 12.1.5 update password problems"
<http://www.officeformac.com/ProductForums/Entourage/7829>


=====================================
CRASHES
=====================================


"When I select a certain message Entourage crashes (quits)."
<http://tinyurl.com/entouragenewsgroup-quits>
<http://www.entourage.mvps.org/troubleshoot/crashes.html>


=====================================
ERROR MESSAGES
=====================================


"I just installed Office and when I launch Entourage I see 'This
identity cannot be opened by this version of Entourage.'"
<http://www.entourage.mvps.org/error/identity_not_open.html>


"Entourage is telling me that I need to rebuild my database."
<http://www.entourage.mvps.org/database/index.html>


=====================================
HYPERLINKS
=====================================


"How do I insert a hyperlink into a message or my signature?"
<http://www.entourage.mvps.org/faq_topic/html_msg.html>
<http://scriptbuilders.net/files/makehyperlinksx2.2.1.html>


=====================================
INSTALLATION PROBLEMS
=====================================


"When I try to update Office the installer says, 'A version of the
software required to install this update was not found on this volume.'"
<http://www.entourage.mvps.org/error/install_update.html#version_not_found>


"After updating Office some of my Office applications are gone."
<http://www.entourage.mvps.org/error/install_update.html#fails6>


=====================================
MISSING INFORMATION
=====================================


"Entourage has lost all my mail, contacts and events."
<http://www.entourage.mvps.org/database/index.html#db2>


=====================================
SENDING/RECEIVING
=====================================


"I can receive but I cannot send mail."
<http://www.entourage.mvps.org/troubleshoot/send_receive.html>


"I can send but I cannot receive mail."
<http://www.entourage.mvps.org/troubleshoot/send_receive.html>


"I cannot send E-mail to more than ## addresses at one time."
<http://tinyurl.com/entouragenews-splitrecipients>


"Attachments are received as winmail.dat files"
<http://www.entourage.mvps.org/faq_topic/attachments.html#att7>


"When I forward messages they do not keep their formatting."
<http://www.entourage.mvps.org/faq_topic/html_msg.html#html9b>


"Mail that I receive is not going into the correct folder."
<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash28>
<http://www.entourage.mvps.org/faq_topic/rules.html>


"Mail is not downloading from my Exchange Server"
<http://tinyurl.com/entouragenews-exchangesync>


"How do I request a read receipt?"
<http://www.entourage.mvps.org/faq_topic/return_receipt.html>


"Messages that I receive are garbled."
<http://www.entourage.mvps.org/troubleshoot/send_receive/garbled_ blank_messages.html>


"Entourage is downloading all my mail again and now I have duplicate
messages."
<http://tinyurl.com/entouragenews-downloadingdupes>
<http://www.entourage.mvps.org/faq_topic/duplicates.html>


=====================================
SYNC
=====================================


"How do I sync Entourage on two computers?"
<http://www.entourage.mvps.org/database/sync.html>


"How do I remove duplicate items after syncing?"
<http://tinyurl.com/entourageblog-syncproblems>


"iCal and Entourage are not syncing."
<http://www.entourage.mvps.org/troubleshoot/syncservices.html>


=====================================
CURRENT VERSIONS OF ENTOURAGE
=====================================


Entourage 2008 12.1.5
Entourage 2004 11.4.0 (Office 11.5.3)
Entourage X 10.1.9 (end-of-lifed January 2007)
Entourage 2001 9.0.6 (end-of-lifed December 2005)


=====================================
ABOUT THIS MESSAGE
=====================================


This message is maintained by Microsoft MVPs.
<http://mvp.support.microsoft.com>
<http://www.entourage.mvps.org/about.html>
<http://blog.entourage.mvps.org/about.html>


For additions, corrections or suggestions, please E-mail:
faq att entourage dot mvps dot org