frequently shuts down

[smccoy]

When attempting to open a document (makes no difference if it is an email
attachment or through any of the usual means) my Word 2003 (XP is the OS)
begins to open, then presents me with a message stating that an error has
occured and it must shut down. I am also given the opportunity to restart
Word by leaving the check box checked. The previous time that this occured I
had to create a new id in XP and port EVERYTHING over to it and kill the old
id. I'd rather not have to do this over and over, but would like to solve
the problem. I can/ will reinstall or completely uninstall and then do a
clean install if that if necessary. Help!! Thanks -- steve

 

[Tom Ferguson]

Try starting Word without loading any add-in or the usual normal.dot or
other template. To see how to do this, see
http://support.microsoft.com/kb/q210565/

Method 1. use the example exactly as is in step 5.

Let us know how that works (or doesn't) and we can start to narrow down the
exact problem.

Tom
MSMVP
Windows Shell/User

 

[smccoy]

Tom:

Ok, tried that method, exactly as shown in the example 5, and after a few
moments (maybe 10-15 seconds) I received the same error message ("Microsoft
Office Word has encountered a problem and needs to close. We are sorry for
the inconvenience.")

Now what?

/steve

 

[smccoy]

Tom:

One additional thought: this issue always happens when I'm not connected to
a network, but occasionally when I am. Is there something in the network
settings (it's a standard 10/100 ethernet connection) that might cause this?

/steve