"From field" - on behalf of

[Zoran Pantic]

Hello All,

We have Exchange 2003 and Office 2003 pro - with the latest service packs
and updates.

We have a public e-mail address, something like (e-mail address removed) sitting
on a folder under Public Folder.

Our supporters sometimes need to answer the mails coming to that
address/folder, and they are using "From field" to send the answer on behalf
of that info-e-mail. They would like to have there's own e-mail address not
shown as the sender, but only info@...

But, very often the customers get those e-mails, and in "From field" shows
as following:

From (e-mail address removed) on behalf of (e-mail address removed)

How to prevent this from happening?

It is critical that the correspondence goes through info@ address, and not
the supporter's own e-mail accounts.

Thanx in advance!

/ Zoran

 

[Oliver Moazzezi]

Do not grant 'Send on Behalf Of', Grant 'Send As' permissions.

For this to work you will have to publish the Public Folder in the GAL. If
you have a normal Exchange install with RUS running it will do this for you.

Oliver

 

[Zoran Pantic]

Hi Oliver,

thanx for your quick answer, I will try this at once.

I don't know what type of Exchange install we have, it was not me installing
it (what is RUS?). How do I check that?

/ Zoran

 

[Zoran Pantic]

Hello Oliver,

many thanx for your advice - it worked! )

Regards,

Zoran

 

[Clayton Sutton]

Cool, I've been wanting to know that too!


Clayton


P.S.: I just wrote an iTunes podcast tutorial and just want to publicize
it. You can find it at:
http://www.nikoli.net/itunepod

*****************************************

 

[Oliver Moazzezi]

No problem dude

Oliver