frontpage 2002 email form error

A

Ayca Smith

Hi!

I've been having trouble trying to get a form to work properly and send
email. I get this error message after pressing 'submit':

FrontPage Error.
User: please report details to this site's webmaster.

Webmaster: please see the server's system log for more details.

Found this solution by Microsoft;
http://support.microsoft.com/?scid=kb;en-us;308242&spid=2514&sid=377

I've tried installing IIS, and this stuff is well over my head. It's my
webhosting company that seems to be in control of the server side of things.
They're the ones who install the Frontpage Server Extensions.

I reported this error to the webhost, asking why it wasn't working, to which
i received:

"That meant that your frontpage extensions has been compromised, it could be
during the uploading process when you upload files to your server. The only
thing to fix that is to reset everything to default and you will need to
backup everything including email and then you will need to open us a new
ticket advise us to reset the account and activate frontpage and then you can
test that."

They reset the account, and this didn't fix the problem. Upon reporting that
I was still experiencing the same problem, I received.

"This is a frontpage error in your code. We do not provide any support for
this. "

I'm feeling quite frustrated because i didn't have this problem with my
former webhost, and haven't done anything different to the way i use the
forms feature with Frontpage 2002. The email address I want results forwarded
to is valid, part of the same webdomain, no different to my former way of
processing forms. I've followed my webhost's tutorial on how to set up forms
with FP - it tells me to do the exact same procedure. I tested an old form on
the website, which worked fine with the former webhost, no change to the code
- but that's now getting this same error too.

This links to a very basic form i'm tryng to accomplish.
http://www.newtownmums.com.au/bookclub.html

Is it possible for Frontpage 2002 to have a bug or corruption with how it
generates code at my end? I've put it through 'detect & repair'. I'm not a
programmer. I've been trying search online to find where there could be a
problem with the "code". My brain is exhausted. My gut feels like the
webhosting company has given me a bum's steer. I'm still trudging through
with the search for resoultion because I want to get things to work and don't
want to abandon Frontpage.

Any help would be greatly appreciated.

Thank you :)

Ayca
 
R

Rob Giordano \(Crash\)

If you've used ftp to upload your web, then you've probably wacked the FP
extensions. You should use File | Publish Web to
http://www.newtownmums.com.au

What did they tell you the error was in the server log?


| Hi!
|
| I've been having trouble trying to get a form to work properly and send
| email. I get this error message after pressing 'submit':
|
| FrontPage Error.
| User: please report details to this site's webmaster.
|
| Webmaster: please see the server's system log for more details.
|
| Found this solution by Microsoft;
| http://support.microsoft.com/?scid=kb;en-us;308242&spid=2514&sid=377
|
| I've tried installing IIS, and this stuff is well over my head. It's my
| webhosting company that seems to be in control of the server side of
things.
| They're the ones who install the Frontpage Server Extensions.
|
| I reported this error to the webhost, asking why it wasn't working, to
which
| i received:
|
| "That meant that your frontpage extensions has been compromised, it could
be
| during the uploading process when you upload files to your server. The
only
| thing to fix that is to reset everything to default and you will need to
| backup everything including email and then you will need to open us a new
| ticket advise us to reset the account and activate frontpage and then you
can
| test that."
|
| They reset the account, and this didn't fix the problem. Upon reporting
that
| I was still experiencing the same problem, I received.
|
| "This is a frontpage error in your code. We do not provide any support for
| this. "
|
| I'm feeling quite frustrated because i didn't have this problem with my
| former webhost, and haven't done anything different to the way i use the
| forms feature with Frontpage 2002. The email address I want results
forwarded
| to is valid, part of the same webdomain, no different to my former way of
| processing forms. I've followed my webhost's tutorial on how to set up
forms
| with FP - it tells me to do the exact same procedure. I tested an old form
on
| the website, which worked fine with the former webhost, no change to the
code
| - but that's now getting this same error too.
|
| This links to a very basic form i'm tryng to accomplish.
| http://www.newtownmums.com.au/bookclub.html
|
| Is it possible for Frontpage 2002 to have a bug or corruption with how it
| generates code at my end? I've put it through 'detect & repair'. I'm not a
| programmer. I've been trying search online to find where there could be a
| problem with the "code". My brain is exhausted. My gut feels like the
| webhosting company has given me a bum's steer. I'm still trudging through
| with the search for resoultion because I want to get things to work and
don't
| want to abandon Frontpage.
|
| Any help would be greatly appreciated.
|
| Thank you :)
|
| Ayca
|
|
|
 
A

Ayca Smith

I'm not sure if my other mail was posted. I publish frontpage as mentioned,
not by ftp.

This seems to be the specific error reported upon hitting submit:

[Mon Mar 27 17:44:16 2006] [error] [client 220.236.248.137] client denied by
server configuration:
/home/virtual/site100/fst/var/www/html/_vti_bin/_vti_aut/author.exe

I've used a simple form from another website to test if the FP extensions
are working properly, and it still reports the same error.

FrontPage Error.
User: please report details to this site's webmaster.

Webmaster: please see the server's system log for more details.
 
S

Stefan B Rusynko

Have your host run a repair of the FP SE and don't FTP to the site again
Then open site online in FP and open the form page , resave it and run a tools recalculate hyperlinks
--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
To find the best Newsgroup for FrontPage support see:
http://www.frontpagemvps.com/FrontPageNewsGroups/tabid/53/Default.aspx
_____________________________________________


| I'm not sure if my other mail was posted. I publish frontpage as mentioned,
| not by ftp.
|
| This seems to be the specific error reported upon hitting submit:
|
| [Mon Mar 27 17:44:16 2006] [error] [client 220.236.248.137] client denied by
| server configuration:
| /home/virtual/site100/fst/var/www/html/_vti_bin/_vti_aut/author.exe
|
| I've used a simple form from another website to test if the FP extensions
| are working properly, and it still reports the same error.
|
| FrontPage Error.
| User: please report details to this site's webmaster.
|
| Webmaster: please see the server's system log for more details.
|
 
A

Ayca Smith

I found out that the processing of the form was actually working when it came
to saving the information to a file on the website. If i don't ask the form
to email the results to me, it works ok. The error message pops up if i want
the results emailed.
 
R

Rob Giordano \(Crash\)

If you're now talking about the error that pops up when you are working on
your web locally, ignore it...click No when it asks to remove the email
address in the form, then Publish to the remote server.


|I found out that the processing of the form was actually working when it
came
| to saving the information to a file on the website. If i don't ask the
form
| to email the results to me, it works ok. The error message pops up if i
want
| the results emailed.
|
| "Stefan B Rusynko" wrote:
|
| > Have your host run a repair of the FP SE and don't FTP to the site again
| > Then open site online in FP and open the form page , resave it and run a
tools recalculate hyperlinks
| > --
| >
| > _____________________________________________
| > SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
| > "Warning - Using the F1 Key will not break anything!" (-;
| > To find the best Newsgroup for FrontPage support see:
| > http://www.frontpagemvps.com/FrontPageNewsGroups/tabid/53/Default.aspx
| > _____________________________________________
| >
| >
| > | I'm not sure if my other mail was posted. I publish frontpage as
mentioned,
| > | not by ftp.
| > |
| > | This seems to be the specific error reported upon hitting submit:
| > |
| > | [Mon Mar 27 17:44:16 2006] [error] [client 220.236.248.137] client
denied by
| > | server configuration:
| > | /home/virtual/site100/fst/var/www/html/_vti_bin/_vti_aut/author.exe
| > |
| > | I've used a simple form from another website to test if the FP
extensions
| > | are working properly, and it still reports the same error.
| > |
| > | FrontPage Error.
| > | User: please report details to this site's webmaster.
| > |
| > | Webmaster: please see the server's system log for more details.
| > |
| >
| >
| >
 
S

Stefan B Rusynko

If you mean the online one then have your host configure Email transport for the FP SE

--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
To find the best Newsgroup for FrontPage support see:
http://www.frontpagemvps.com/FrontPageNewsGroups/tabid/53/Default.aspx
_____________________________________________


|I found out that the processing of the form was actually working when it came
| to saving the information to a file on the website. If i don't ask the form
| to email the results to me, it works ok. The error message pops up if i want
| the results emailed.
|
| "Stefan B Rusynko" wrote:
|
| > Have your host run a repair of the FP SE and don't FTP to the site again
| > Then open site online in FP and open the form page , resave it and run a tools recalculate hyperlinks
| > --
| >
| > _____________________________________________
| > SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
| > "Warning - Using the F1 Key will not break anything!" (-;
| > To find the best Newsgroup for FrontPage support see:
| > http://www.frontpagemvps.com/FrontPageNewsGroups/tabid/53/Default.aspx
| > _____________________________________________
| >
| >
| > | I'm not sure if my other mail was posted. I publish frontpage as mentioned,
| > | not by ftp.
| > |
| > | This seems to be the specific error reported upon hitting submit:
| > |
| > | [Mon Mar 27 17:44:16 2006] [error] [client 220.236.248.137] client denied by
| > | server configuration:
| > | /home/virtual/site100/fst/var/www/html/_vti_bin/_vti_aut/author.exe
| > |
| > | I've used a simple form from another website to test if the FP extensions
| > | are working properly, and it still reports the same error.
| > |
| > | FrontPage Error.
| > | User: please report details to this site's webmaster.
| > |
| > | Webmaster: please see the server's system log for more details.
| > |
| >
| >
| >
 
A

Ayca Smith

Rob Giordano (Crash) said:
If you're now talking about the error that pops up when you are working on
your web locally, ignore it...click No when it asks to remove the email
address in the form, then Publish to the remote server.

That's not the problem - this is the error message upon publishing to the
server after hitting the "submit" button on the form;

" FrontPage Error.
User: please report details to this site's webmaster.

Webmaster: please see the server's system log for more details. This isn't
the error. "

The form works fine in being able to save results in all instances, but this
error message turns up if I request the form to send the results to me by
email. For now, I'm just living with disabling the email feature - which i do
find dissapointing, but i have a business to run and need to move on :S

Stefan B Rusynko said:
If you mean the online one then have your host configure Email transport for the FP SE

I really do think this is what the problem is after scanning through the net
and through discussion boards. I requested the webhost to do this, and got
the reply of;

"Unfortunately, our service does not support this".

Most unfortunte for a business that claims to support Frontpage.

I used sample coding from other websites to test if the FP SE were working
properly with forms - and still got the same error message when it's set to
send results via email. I really don't think this is a coding problem with
Frontpage. Previous forms set to send results via email, without any change
to the coding, worked fine with the former host.

I guess it's ok to close this thread now, as I sense that the answer to this
problem is to probably go widow shopping for another webhost. From the two
webhosting companies I've been through so far - they both advertised that
they supported Frontpage and yet both did not offer the SharePoint Team
Services component. pfft. I'm sure there's something out there that will make
things work with Frontpage much better.

Thank you for your time & support. I hope you all have a great day ;)

Regards,
Ayca
 
T

Tom [Pepper] Willett

"Unfortunately, our service does not support this".

There is the answer to your problem.
 

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