"FrontPage Error" when form submits

[Beverly-Texas]

Strange thing is, the form sends the data to the desired email address - but
instead of sending the user to the confirmation page as coded on the form,
you get this page: http://emerge-solutions.com/_vti_bin/shtml.exe/TEST.htm
instead.

Can someone please tell me why this is happening? I asked my host about
this problem and they said the extensions were working fine and that the
problem must be in the way the form is setup on my pages
(www.emerge-solutions.com)

Thanks for the help,
Beverly

 

[Thomas A. Rowe]

Do you still get the error when you access the site via http://www... and not when you access the
site via http://emerge..

Make sure the confirmation page URL is relative and not absolute.


--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================

 

[Beverly-Texas]

Thomas,
Yes, I get the error using www and without. The confirmation page appears
to be relative. Any other ideas?

Thanks.

 

[Thomas A. Rowe]

If you are talking about the form on your home page, then try the following...

Does the form work correctly when you test directly from the page it is on?

If so, then remove the form from the include page and insert it directly on your home page.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================

 

[Beverly-Texas]

I was wondering if the form being in an include was causing the problem so I
created www.emerge-solutions.com/TEST.htm with a new form and upon submit, it
produced the same Frontpage Error page. That rules out the include page
being a problem.

I can't imagine what else could be causing the problem? Not sure if this
makes any sense, but I am also getting 3 identical email messages every time
I test it, providing the same data from the form.

Any other ideas?

Thank you,
Beverly

 

[Beverly-Texas]

I did some research on Google for this strange-looking HTML code in form
coding: _derived/nortbots.htm. One article suggested it be removed
completely so when I did that, I was finally able to see the confirmation
page. Now, the problem is that the entire page doesn't come up
(contact_confirm.htm). The part that is missing is the left menu include
section. The URL page that I am taken to is
http://emerge-solutions.com/_vti_bin/shtml.exe/index.html but the page is
supposed to be emerge-solutions.com/contact_confirm.htm

Does this make any sense to you?

Thanks!!
Beverly

 

[Stefan B Rusynko]

Your form is sending to Email and a file
Try removing the email and testing the form
- your host may not have email transport enabled

--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
To find the best Newsgroup for FrontPage support see:
http://www.frontpagemvps.com/FrontPageNewsGroups/tabid/53/Default.aspx
_____________________________________________


|I did some research on Google for this strange-looking HTML code in form
| coding: _derived/nortbots.htm. One article suggested it be removed
| completely so when I did that, I was finally able to see the confirmation
| page. Now, the problem is that the entire page doesn't come up
| (contact_confirm.htm). The part that is missing is the left menu include
| section. The URL page that I am taken to is
| http://emerge-solutions.com/_vti_bin/shtml.exe/index.html but the page is
| supposed to be emerge-solutions.com/contact_confirm.htm
|
| Does this make any sense to you?
|
| Thanks!!
| Beverly
|
| "Thomas A. Rowe" wrote:
|
| > If you are talking about the form on your home page, then try the following...
| >
| > Does the form work correctly when you test directly from the page it is on?
| >
| > If so, then remove the form from the include page and insert it directly on your home page.
| >
| > --
| > ==============================================
| > Thomas A. Rowe (Microsoft MVP - FrontPage)
| > ==============================================
| > If you feel your current issue is a results of installing
| > a Service Pack or security update, please contact
| > Microsoft Product Support Services:
| > http://support.microsoft.com
| > If the problem can be shown to have been caused by a
| > security update, then there is usually no charge for the call.
| > ==============================================
| >
| > | > > Thomas,
| > > Yes, I get the error using www and without. The confirmation page appears
| > > to be relative. Any other ideas?
| > >
| > > Thanks.
| > >
| > > "Thomas A. Rowe" wrote:
| > >
| > >> Do you still get the error when you access the site via http://www... and not when you access the
| > >> site via http://emerge..
| > >>
| > >> Make sure the confirmation page URL is relative and not absolute.
| > >>
| > >>
| > >> --
| > >> ==============================================
| > >> Thomas A. Rowe (Microsoft MVP - FrontPage)
| > >> ==============================================
| > >> If you feel your current issue is a results of installing
| > >> a Service Pack or security update, please contact
| > >> Microsoft Product Support Services:
| > >> http://support.microsoft.com
| > >> If the problem can be shown to have been caused by a
| > >> security update, then there is usually no charge for the call.
| > >> ==============================================
| > >>
| > >> | > >> > Strange thing is, the form sends the data to the desired email address - but
| > >> > instead of sending the user to the confirmation page as coded on the form,
| > >> > you get this page: http://emerge-solutions.com/_vti_bin/shtml.exe/TEST.htm
| > >> > instead.
| > >> >
| > >> > Can someone please tell me why this is happening? I asked my host about
| > >> > this problem and they said the extensions were working fine and that the
| > >> > problem must be in the way the form is setup on my pages
| > >> > (www.emerge-solutions.com)
| > >> >
| > >> > Thanks for the help,
| > >> > Beverly
| > >>
| > >>
| > >>
| >
| >
| >

 

[Beverly-Texas]

I'm getting the emails - that's working - though I am getting duplicates.
The problem is that I am sent to
http://www.emerge-solutions.com/_vti_bin/shtml.exe/TEST1.htm instead of
http://www.emerge-solutions.com/contact_confirm.htm like I have setup in the
form. Any idea why it's not sending me to the page I noted in the form
properties? I'm not sure what this part of the URL is "_vti_bin/shtml.exe" -
can you help?

Thanks,
Beverly

Your form is sending to Email and a file
Try removing the email and testing the form
- your host may not have email transport enabled

--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
To find the best Newsgroup for FrontPage support see:
http://www.frontpagemvps.com/FrontPageNewsGroups/tabid/53/Default.aspx
_____________________________________________


|I did some research on Google for this strange-looking HTML code in form
| coding: _derived/nortbots.htm. One article suggested it be removed
| completely so when I did that, I was finally able to see the confirmation
| page. Now, the problem is that the entire page doesn't come up
| (contact_confirm.htm). The part that is missing is the left menu include
| section. The URL page that I am taken to is
| http://emerge-solutions.com/_vti_bin/shtml.exe/index.html but the page is
| supposed to be emerge-solutions.com/contact_confirm.htm
|
| Does this make any sense to you?
|
| Thanks!!
| Beverly
|
| "Thomas A. Rowe" wrote:
|
| > If you are talking about the form on your home page, then try the following...
| >
| > Does the form work correctly when you test directly from the page it is on?
| >
| > If so, then remove the form from the include page and insert it directly on your home page.
| >
| > --
| > ==============================================
| > Thomas A. Rowe (Microsoft MVP - FrontPage)
| > ==============================================
| > If you feel your current issue is a results of installing
| > a Service Pack or security update, please contact
| > Microsoft Product Support Services:
| > http://support.microsoft.com
| > If the problem can be shown to have been caused by a
| > security update, then there is usually no charge for the call.
| > ==============================================
| >
| > | > > Thomas,
| > > Yes, I get the error using www and without. The confirmation page appears
| > > to be relative. Any other ideas?
| > >
| > > Thanks.
| > >
| > > "Thomas A. Rowe" wrote:
| > >
| > >> Do you still get the error when you access the site via http://www... and not when you access the
| > >> site via http://emerge..
| > >>
| > >> Make sure the confirmation page URL is relative and not absolute.
| > >>
| > >>
| > >> --
| > >> ==============================================
| > >> Thomas A. Rowe (Microsoft MVP - FrontPage)
| > >> ==============================================
| > >> If you feel your current issue is a results of installing
| > >> a Service Pack or security update, please contact
| > >> Microsoft Product Support Services:
| > >> http://support.microsoft.com
| > >> If the problem can be shown to have been caused by a
| > >> security update, then there is usually no charge for the call.
| > >> ==============================================
| > >>
| > >> | > >> > Strange thing is, the form sends the data to the desired email address - but
| > >> > instead of sending the user to the confirmation page as coded on the form,
| > >> > you get this page: http://emerge-solutions.com/_vti_bin/shtml.exe/TEST.htm
| > >> > instead.
| > >> >
| > >> > Can someone please tell me why this is happening? I asked my host about
| > >> > this problem and they said the extensions were working fine and that the
| > >> > problem must be in the way the form is setup on my pages
| > >> > (www.emerge-solutions.com)
| > >> >
| > >> > Thanks for the help,
| > >> > Beverly
| > >>
| > >>
| > >>
| >
| >
| >

 

[Beverly-Texas]

Thomas,

Can you have more than one form on a website that both send data to the
_private\form_results.csv file? I have the form in the left menu + the RFQ
form under contacts and they are both writing to the .csv file - could that
be causing a problem?

Thanks,
Beverly

 

[Thomas A. Rowe]

I wouldn't

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================

 

[Beverly-Texas]

You wouldn't have 2 different forms in one site? Can they not write to 2
different .csv files?

 

[MP]

I have a site that has 5 forms....3 of them wirte to 3 separate .csv files
and the other 2 write to one common .csv file and I have never had a problem
with any of it working.

 

[Beverly-Texas]

Thank you all for your help. The form is now working properly and here's
what fixed it:

My web host informed me that the reason my form was not sending the user to
the confirmation page I had created following the form submittal was because
the confirmation page included my left "include" menu, which also included
the original form. Apparently, the confirmation page cannot contain the
form! I removed the form from the confirmation page and it is now working
properly.

Just wanted to document this incase anyone in the future has a similar
problem.

Again, thanks for your help.

Beverly