frozen Windows/Word 2003 problems.

[Matt Pallatt]

I have a weird one here that I'm hoping someone will be able to help with.
(And I hope this is the correct group, couldn't find a
Microsoft.public.word.broken group)

I have an athlon XP 2000 with 1 gig of ram running on Windows XP Pro SP2,
and every time I run word 2000 on my computer the whole machine freezes - to
the extent where I have to press the reset button - that is to say that it
FREEZES! dead frozen solid, nothing moves, no response from mouse, num
lock - Nothing, Nada, Nil.

I had a thought that it may be due to something overheating, so purchased a
new fan which moves air so fast that my office is now like an igloo and yet
still, using Word 2003 FREEZES my PC dead.

There is nothing in my event viewer - presumably because as soon as the PC
freezes, it's as previously stated, DEAD. This is the only application that
behaves this way - Excel, Outlook, Access, PowerPoint -- all other
Applications are fine - only word seems to produce this disastrous effect!

Word, and Doom 3! And as far as I'm aware, there are no openGL extensions
activated in my copy of Word 2003 - so I'm hard pushed to see what the
common ground between these two programs are!

Has anyone else ever had any similar problems, or know how I can even begin
to start to debug this horrendous state of affairs! Oh, and I have just
reformatted my entire machine to make sure it wasn't some dodgy spyware
applet that was screwing it up - and yet, upon reinstalling - all is still
none functional!

Please obi-wan, you're my only hope...

Matt

 

[garfield-n-odie]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm.

 

[Matt Pallatt]

Nope, none of them scenarios seem to match mine!

 

[Bob Buckland ?:-\)]

Hi Matt,

See if you can start Word in Office safe mode
(hold down the ctrl key when starting Word).

Also, before stating Word use Start=>Search/Find to
locate and delete files found with this name string.

~$*.do*;*.tmp

=======
Nope, none of them scenarios seem to match mine! >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx