Functional Id mailbox rules & alerts

[Andrew at Fleet]

To whom it may concern,

I have a problem with a shared mailbox, & was hoping I might get some
assistance with it.

The owner of a Funtional Id Mailbox at work is having problems applying
rules & alerts with that mailbox. It appears to be a form of Outlook 2003
Shared inbox, where the address starts with an exclamation mark, ie. !
(e-mail address removed). I have access to this mailbox, as the administrator
of the mailbox has provided me the required access. Both of us have our own
"work" mailboxes, both with separate, functioning, Rules & Alerts.

The problem is that once an Email Rule is setup for the FID, it will not run
automatically. Rules can be setup that work, but only when they are run
manually from the Rules and Alerts box. However, Email Rules in our own
mailboxes work fine. How do we set up these rules to run on both the work
mailbox, and the Functional Id mailbox automatically?


TIA

 

[Diane Poremsky [MVP]]

Rules only work on the user mailbox. If you need rules on that box, you need
to log into it and set up server side rules (assuming you are using Exchange
server).

--
Diane Poremsky [MVP - Outlook]



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[Andrew at Fleet]

Hello Diane,

Thanks for your response. The owner of the Mailbox will have to be provided
with the separate login details.

Thanks