FYI:Norton 2005; Outlook 2000; VNC

[doco]

In case anyone else is/has experienced this problem.

Several weeks ago I updated Norton IS; Password Mgr; Spam Blocker; AV to
2005. Since doing so Outlook refused to send receive without reboot before
each send receive. I searched the forums and Norton's knowledge base for an
answer to NO avail. Particularly, Norton was of absolutely no help
whatsoever.

What I discovered by clearing and monitoring error logs is for some reason
after updating Norton, Outlook was attempting to instance VNC; which was
merely resident on my machine and not active and hasn't been for two years.
I could find no way to prohibit Outlook from doing this so I deleted VNC
from my machine. Since then, about a week now, Outlook and Norton have been
getting along swimmingly.

In the final analysis, I believe Norton could use a lesson in manners.
There needs to be a way of contacting them without charging 25% - 75% of the
cost of their software per incident to do so. I once was a fleet service
manager for North America's largest transporter of HazMat and Solid Waste.
I ceased using Michelin tires because they had the attitude they built "a
perfect tire. If there is anything wrong - you did it - DO NOT CALL US!"
WRONG. I think Norton has this same problem and they will lose in the long
run... After all, they are in the PEOPLE business - not the software
business. When they realize this, they will be a better company.

HTH

 

[Chuck Davis]

-----Original Message-----
In case anyone else is/has experienced this problem.

Several weeks ago I updated Norton IS; Password Mgr; Spam Blocker; AV to
2005. Since doing so Outlook refused to send receive without reboot before
each send receive. I searched the forums and Norton's knowledge base for an
answer to NO avail. Particularly, Norton was of absolutely no help
whatsoever.

What I discovered by clearing and monitoring error logs is for some reason
after updating Norton, Outlook was attempting to instance VNC; which was
merely resident on my machine and not active and hasn't been for two years.
I could find no way to prohibit Outlook from doing this so I deleted VNC
from my machine. Since then, about a week now, Outlook and Norton have been
getting along swimmingly.

In the final analysis, I believe Norton could use a lesson in manners.
There needs to be a way of contacting them without charging 25% - 75% of the
cost of their software per incident to do so. I once was a fleet service
manager for North America's largest transporter of HazMat and Solid Waste.
I ceased using Michelin tires because they had the attitude they built "a
perfect tire. If there is anything wrong - you did it - DO NOT CALL US!"
WRONG. I think Norton has this same problem and they will lose in the long
run... After all, they are in the PEOPLE business - not the software
business. When they realize this, they will be a better company.

HTH


.

With all of the bad "press" about Norton, I'm surprised
that you again threw good money after bad for the 2005
stuff. Out Computer Club experienced so many problems
regarding their intrusion on the 21 computers using Windows
XP operating system that we went elsewhere. Such a relief.

 

[Chuck Davis]

-----Original Message-----
In case anyone else is/has experienced this problem.

Several weeks ago I updated Norton IS; Password Mgr; Spam Blocker; AV to
2005. Since doing so Outlook refused to send receive without reboot before
each send receive. I searched the forums and Norton's knowledge base for an
answer to NO avail. Particularly, Norton was of absolutely no help
whatsoever.

What I discovered by clearing and monitoring error logs is for some reason
after updating Norton, Outlook was attempting to instance VNC; which was
merely resident on my machine and not active and hasn't been for two years.
I could find no way to prohibit Outlook from doing this so I deleted VNC
from my machine. Since then, about a week now, Outlook and Norton have been
getting along swimmingly.

In the final analysis, I believe Norton could use a lesson in manners.
There needs to be a way of contacting them without charging 25% - 75% of the
cost of their software per incident to do so. I once was a fleet service
manager for North America's largest transporter of HazMat and Solid Waste.
I ceased using Michelin tires because they had the attitude they built "a
perfect tire. If there is anything wrong - you did it - DO NOT CALL US!"
WRONG. I think Norton has this same problem and they will lose in the long
run... After all, they are in the PEOPLE business - not the software
business. When they realize this, they will be a better company.

HTH


.

Another thought. Turn off the Office Plug-in in Norton
AntiVirus.

 

[doco]

Question is: what would be a reasonable alternative?

 

[Jeff Stephenson [MSFT]]

Question is: what would be a reasonable alternative?

For anti-virus, there's no need to scan mail on the client as long as you
have software that prevents a virus from being executed (which I assume is
the case with Norton). So just disabling this feature is often all that's
required.