G5 installation problem

[Diana]

I just received my new dual 2Ghz G5, but I can't get Office
to install on it.

I have taken off the "test drive" version of Office, but
when I install my "real" version, none of the Office
applications will launch. Every Office app crashes
immediately when I double click on it. I can't even get to
the screen where I enter my validation code.

Any clues?

Thanks.
Diana

 

[Diane Ross]

I just received my new dual 2Ghz G5, but I can't get Office
to install on it.

I have taken off the "test drive" version of Office, but
when I install my "real" version, none of the Office
applications will launch. Every Office app crashes
immediately when I double click on it. I can't even get to
the screen where I enter my validation code.

When you say "taken off" exactly how did you remove the test version?

You should use "Remove Office". I believe a copy was included with the Test
Drive., If not, you can find "Remove Office" in the Value Pack folder on
the Office X CD.

Another thing to check is the Startup Items in System Preferences. If there
is more than one Microsoft Database daemon listed, delete all. When you
launch any Office app, it will be recreated.

The Microsoft Database daemon allows the Reminder to work even if all MS
applications are closed. The daemon is actually used all the time to access
the Database. Even Word uses it. This is why you need to Quit Notifications
and/or the Microsoft Database daemon when you install MS updates.

More info on the daemon:

http://www.entourage.mvps.org/faq/daemon.html

One last thing....run Repair Permissions after any software update from
Apple and for other software updates that uses an installer. To use Repair
Permissions: Open Disk Utility in your Applications/Utility folder. Click on
the First Aid tab and select Repair Permissions Click on the icon for your
boot volume. Click the repair permissions button. Don't run from CD as
updates have a newer version of Repair Permissions. Run Repair Permissions
from the volume being repaired. Disk Utility uses receipt files from the
disk on which it is running (not necessarily the same as the disk it is
"repairing") in order to set the "correct" permissions. If you run Disk
Utility from a CD, it will use the receipt files on the CD (if any) to
determine what the "correct" permissions should be. This could mean
incorrect "repairs." In short: Disk First Aid should always be run from CD
(or by using fsck at startup in single-user mode), whereas Repair
Permissions should always be run from the volume being repaired. The
exception to the latter being if a permissions problem is preventing
startup. In that case, boot off of the CD and run Repair Permissions, but if
doing so, allows you to boot up again, make sure you re-run Repair
Permissions from your OS X volume afterwards.

 

[Diana_NC]

Thanks for your excellent suggestions. I have now removed Microsoft
Office and any leftover components from the "test drive" using the
"Remove Office" application on the CD. I've reinstalled Office and
repaired permissions as instructed. I didn't have any Microsoft
Database daemon listed in my start-up prefs, presumably because this
is a new computer that hasn't had any Microsoft apps run on it yet.

After doing all of the above, I was able to launch Word long enough to
enter my product key, but then the app immediately crashed. I haven't
been able to launch Word again, and all other Office apps still
immediately crash. I've repaired permissions again, but still nothing
works.

Any more clues? I didn't have this problem on my old G4, and I haven't
had this problem on my G4 at work. Could there be some problem with
running the software on a dual-processor G5 or with OS 10.2.7?

Thanks.
Diana

 

[Corentin Cras-Méneur]

When you say "taken off" exactly how did you remove the test version?

You should use "Remove Office". I believe a copy was included with the Test
Drive., If not, you can find "Remove Office" in the Value Pack folder on
the Office X CD.

You should also tell us whether the version you installed is up to date
(10.1.5). I have Office 10.1.5 running just fine on my Dual 2GHz G5.


Corentin

 

[Corentin Cras-Méneur]

Any more clues? I didn't have this problem on my old G4, and I haven't
had this problem on my G4 at work. Could there be some problem with
running the software on a dual-processor G5 or with OS 10.2.7?

You should be in 10.2.8 by now (but I don't think this causes your
problem). If you can launch Entourage but not the other Office apps,
then you probably have a corrupted font on this machine. You should use
a Font repair application like Font Doctor (even in demo mode) to detect
the culprit. Also make sure you install the latest Office updates (up to
10.1.5)



Corentin

 

[LT Wayne Kulick]

I just received my new dual 2Ghz G5, but I can't get Office
to install on it.

I have taken off the "test drive" version of Office, but
when I install my "real" version, none of the Office
applications will launch. Every Office app crashes
immediately when I double click on it. I can't even get to
the screen where I enter my validation code.

Any clues?

Thanks.
Diana

Diana,

Did you use the Remove Office Utility to remove Office? I had a similar
problem and used that. The install worked fine after that.

LT Wayne Kulick
Space Systems Engineering
Naval Postgraduate School
831-656-7832

 

[Diana_NC]

You should also tell us whether the version you installed is up to date
(10.1.5). I have Office 10.1.5 running just fine on my Dual 2GHz G5.


Corentin

The first time I removed the trial version the old-fashioned Mac way
by moving it to the trash can. But I went back and used the Remove
Office application to remove the newly installed Office files as well
as any files pertaining to the trial version.

I have also updated the Office files to 10.1.5 and have run the repair
permissions app, but I still can't get any of the Office apps to
launch without immediately crashing.

--Diana

 

[Diana_NC]

I've just double-checked "get info" for the Office application icons,
and Word still reads as 10.1.0 even after I've run all the updates to
10.1.5. Excel and PowerPoint show to be 10.1.5, and Entourage is
10.1.4. I still can't get any of the apps to launch.

Thanks.
Diana

 

[J.E. McGimpsey]

I've just double-checked "get info" for the Office application icons,
and Word still reads as 10.1.0 even after I've run all the updates to
10.1.5. Excel and PowerPoint show to be 10.1.5, and Entourage is
10.1.4. I still can't get any of the apps to launch.

If Word still is at version 10.1.0, then something went wrong with
your 10.1.2 update. Try re-running it, then reapplying 10.1.4 and
10.1.5, and repair permissions.

To save time in case that still doesn't work, it may be more
efficient to run Remove Office from your install CD's Value Pack
folder first, then reinstall Office and apply the updaters.

 

[LT Wayne Kulick]

Diana,

Well, you should be running 10.2.8 since it's an easy update to install. I
don't think 10.2.7 is really the problem though. Fonts are always a suspect
problem between OS 9 and OS X. Continue the troubleshooting efforts in that
area as well. If all else fails, you might want to try an archive install of
OS X and move your personal preferences over (check the box) to the new OS X
install. Try installing Office on the Archive install and if it works,
delete the old system folder. That fixed a kernel panic on my new G5, so
might help with the Office problem too. Feel free to email me directly as
well. Good luck....

Wayne

LT Wayne J. Kulick
Space Systems Engineering
Naval Postgraduate School