GAL blank

[BSMadden]

I have 8 users who get a blank GAL when they try access it. These eight
users were working fine until recently. All workstations run on XP with
Office XP. Recently they were working in our training facility via thin
clients to our terminal servers which run Server 2003 and Office 2003. I
believe the problem is caused by a difference between Outlook XP and 2003.
When they connect to the terminal server there Outlook with GAL works fine on
a regular workstation no GAL. It displays nothing whatsoever. I have fixed
it on a test account be recreating the users roaming profile, but this
completely resets their Office settings so they loose all their addins and
templates and that stuff. Any other ideas?

 

[TownsD]

Sounds like you are using the same profile path for both the raoming profile
and the Terminal Services Profile. If you separate the TSProfiles out from
the regular profiles, this conflict wont happen between thin and fat client
access. But the damage is already done to the mail profiles. You should be
able to delete JUST the Outlook profile on the desktop login and rebuild
based on the Office XP client.

However, the main issue, and one I am having as well, is that a MAPI profile
built for Outlook 2003 will not properly open the Outlook XP (2002) client
with access to the GAL. I am fighting this problem right now on a Citrix
Farm. We have users that use a Payroll/HR Application thet specifically
calls the 2002 client when emailing out of the program (yeah, I know, stupid
programming, but they are stubborn about changing it) ... We would like to
use Office 2003 for these "portal" users, but we HAVE to configure the first
Outlook profile using the Office XP client or the Application wont see the
GAL when they use the send functions. So we have to publish both versions
to the user.

This issue is repeatable on normal workstations as well with any roaming
profile... if you create your outlook profile based on Outlook 2003... and
then "roam" to a machine that runs outlook 2000 or XP, the GAL is not
available.

Anyone have a solution for these issues?