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Message: [QUOTE="Rob M, post: 4701110"] Just as a follow up.. We only have one OAB currently and yes it is selected for the mailboxes. This is an Exchange 2007 clustered environment as well. When outlook is in online mode everything is perfect. If you create a new profile in cached mode and immediately open the address book you see that the GAL is the first thing listed. Once the profile completes and still having the address book open, it changes to All Rooms without touching or changing anything. Please help on this one, I've never seen this happen before. Thanks, Rob [/QUOTE]