Garbled Text in HTML and Plain Text Messages

[justinsanderson]

I have an odd problem that I haven't been able to figure out.

I'm running Entourage 2004 with OS 10.3.7. I have installed all of the
office updates available to this point (2/16/05). Occasionally I will
receive messages that will contain lines of garbled text. These are
both HTML emails and plain text messages. If I reply to the message,
the test looks fine in the reply. It occurs intermittently, and from
what I've been able to tell it's not from any particular sender, ISP or
format.

Here's what I've done so far-

1. Advanced rebuild of the mail database
2. Switched default viewing fonts around
3. Removed Entourage preferences
4. Reloaded Office 2004, reinstalled all updates

Any suggestions? Thanks.

-Justin

 

[Barry Wainwright]

I have an odd problem that I haven't been able to figure out.

I'm running Entourage 2004 with OS 10.3.7. I have installed all of the
office updates available to this point (2/16/05). Occasionally I will
receive messages that will contain lines of garbled text. These are
both HTML emails and plain text messages. If I reply to the message,
the test looks fine in the reply. It occurs intermittently, and from
what I've been able to tell it's not from any particular sender, ISP or
format.

Here's what I've done so far-

1. Advanced rebuild of the mail database
2. Switched default viewing fonts around
3. Removed Entourage preferences
4. Reloaded Office 2004, reinstalled all updates

Any suggestions? Thanks.

-Justin

There is a known problem with the Tasman rendering engine garbling the text
on a very small proportion of comlex HTML messages, but I have never seen
this in plain text.

You can check this out by turning off 'display complex html' in the
preferences (which will also speed up rendering of those messages), but you
will lose some of the formatting of the fancy 'newsletter' type of emails.
Note that the tasman engine is not used for plain text or simple html, so
those messages won't be affected.