General Mail Failure when using Send to Routing Recipient from Wor

S

Ste Crellin

Several users are getting an error when they attempt to route a document from
Word using the Send to > Routing Recipient menu option. They're using a
mixture of Word 2000/XP/2003, all are on Outlook 2003 with an Exchange Server
2003.
Restarting Word, Outlook and the machine has no effect. I can find similar
errors in the KB for Excel generating this error and they all relate to using
PABs. None of the effected users have PABs.

The full error is:
General mail failure. Close Microsoft Office Word, restart the mail system,
and try again.
 
M

Milly Staples [MVP - Outlook]

Only those using Word 2003 from Office 2003 will be able to use the
automation features as Office/Outlook versions must match. Those using
Office 2000/XP with Outlook 2003 will consistently see this failure.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ste Crellin asked:

| Several users are getting an error when they attempt to route a
| document from Word using the Send to > Routing Recipient menu option.
| They're using a mixture of Word 2000/XP/2003, all are on Outlook 2003
| with an Exchange Server 2003.
| Restarting Word, Outlook and the machine has no effect. I can find
| similar errors in the KB for Excel generating this error and they all
| relate to using PABs. None of the effected users have PABs.
|
| The full error is:
| General mail failure. Close Microsoft Office Word, restart the mail
| system, and try again.
 
S

Ste Crellin

Thanks for the prompt response.

Some of the users who are getting the error are running Office 2003 and
Outlook 2003. I also have several users using Office 2000 with Outlook 2003
and they don't get the error.

There must be something other than version differences causing the problem.
 
M

Milly Staples [MVP - Outlook]

What similarities are you seeing with those who DO get the error?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ste Crellin asked:

| Thanks for the prompt response.
|
| Some of the users who are getting the error are running Office 2003
| and Outlook 2003. I also have several users using Office 2000 with
| Outlook 2003 and they don't get the error.
|
| There must be something other than version differences causing the
| problem.
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Only those using Word 2003 from Office 2003 will be able to use the
|| automation features as Office/Outlook versions must match. Those
|| using Office 2000/XP with Outlook 2003 will consistently see this
|| failure.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Ste Crellin asked:
||
||| Several users are getting an error when they attempt to route a
||| document from Word using the Send to > Routing Recipient menu
||| option. They're using a mixture of Word 2000/XP/2003, all are on
||| Outlook 2003 with an Exchange Server 2003.
||| Restarting Word, Outlook and the machine has no effect. I can find
||| similar errors in the KB for Excel generating this error and they
||| all relate to using PABs. None of the effected users have PABs.
|||
||| The full error is:
||| General mail failure. Close Microsoft Office Word, restart the mail
||| system, and try again.
 
S

Ste Crellin

I'm struggling to spot any pattern. There's no contant in the OS version,
Office version or security group membership of users who get the error. There
is always at least one exception to any possible pattern.

All users (with or without the error) have the same Outlook version,
pointing to the same Exchange server, all on a single Mailbox Store.

The Exchange Server was rebuilt recently and I'm trying to track down how
the mailboxes were restored (ExMerge or Storage Group/EDB). Maybe the problem
users/mailboxes were restored differently to the non-problem mailboxes.
 

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