Genuine Product Unactivated after memory upgrade

J

Joseph

Hi and thanks -

My Genuine and legal copy of Office XP Pro de-activated itself, and the
wizard appears, but will not reactivate, even though I have the original
disks. This has occurred after a RAM upgrade - I upgraded to 1.5 mb by
removing 2x128 mg PC-800 chips and replacing them with 2x512 mb chips.
Everything else is working perfectly. My system is an old P4, 1.4 running
Windowsd XP Pro SP 3. I really depend upon my Office applications and am
really in a bind - and Microsoft themselves are completely unavailable and
inaccessible unless I want to pay another 99 bucks to make my legal, already
purchased prodcut function. I really appreciate your help. Many blessings.
 
M

Milly Staples [MVP - Outlook]

What happens if you select the telephone activation method?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Joseph asked:

| Hi and thanks -
|
| My Genuine and legal copy of Office XP Pro de-activated itself, and
| the wizard appears, but will not reactivate, even though I have the
| original disks. This has occurred after a RAM upgrade - I upgraded
| to 1.5 mb by removing 2x128 mg PC-800 chips and replacing them with
| 2x512 mb chips. Everything else is working perfectly. My system is
| an old P4, 1.4 running Windowsd XP Pro SP 3. I really depend upon my
| Office applications and am really in a bind - and Microsoft
| themselves are completely unavailable and inaccessible unless I want
| to pay another 99 bucks to make my legal, already purchased prodcut
| function. I really appreciate your help. Many blessings. at
 
J

Joseph

Hi and thanks so much for the reply. There is no telephone activation option
available! Here's what happens: I open up a program - say Outlook. After
opening seemingly properly, the activation wizard initializes. The message
(my paraphrase) is "Microsoft has detected a significant change in your
machine configuration. You must activate the product or you'll only be able
to use Reduced Functionality Mode". I insert the proper Office XP disk, and
press next. After two or three minutes of gyrations, the wizard just closes
- no "Success message" no "Fail message" - nothing. But the product is
indeed still in reduced functionality mode.

I have upgraded this computer a few times over the years, and I have often
faced this issue, but usually I can get it to resolve somehow. I have tried
restarting the programs, starting different office programs,. and restarting
the computer, but I still cannot get it to activate. I am really addicted to
Outlook, and I'm using a paper calendar again after 15 years! It's bizarre.
Thank you again for your help and concern.

Peace and blessings - Joseph
 
P

Peter Foldes

Joseph

You multiposted this and you got the same answer in the other newsgroup. Again "Use
the phone Activation method "

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Joseph said:
Hi and thanks so much for the reply. There is no telephone activation option
available! Here's what happens: I open up a program - say Outlook. After
opening seemingly properly, the activation wizard initializes. The message
(my paraphrase) is "Microsoft has detected a significant change in your
machine configuration. You must activate the product or you'll only be able
to use Reduced Functionality Mode". I insert the proper Office XP disk, and
press next. After two or three minutes of gyrations, the wizard just closes
- no "Success message" no "Fail message" - nothing. But the product is
indeed still in reduced functionality mode.

I have upgraded this computer a few times over the years, and I have often
faced this issue, but usually I can get it to resolve somehow. I have tried
restarting the programs, starting different office programs,. and restarting
the computer, but I still cannot get it to activate. I am really addicted to
Outlook, and I'm using a paper calendar again after 15 years! It's bizarre.
Thank you again for your help and concern.

Peace and blessings - Joseph

Milly Staples said:
What happens if you select the telephone activation method?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Joseph asked:

| Hi and thanks -
|
| My Genuine and legal copy of Office XP Pro de-activated itself, and
| the wizard appears, but will not reactivate, even though I have the
| original disks. This has occurred after a RAM upgrade - I upgraded
| to 1.5 mb by removing 2x128 mg PC-800 chips and replacing them with
| 2x512 mb chips. Everything else is working perfectly. My system is
| an old P4, 1.4 running Windowsd XP Pro SP 3. I really depend upon my
| Office applications and am really in a bind - and Microsoft
| themselves are completely unavailable and inaccessible unless I want
| to pay another 99 bucks to make my legal, already purchased prodcut
| function. I really appreciate your help. Many blessings. at
 
J

Joseph

Thanks for answering, but you must not have undertood my reply. Here is an
excerpt:


There is no telephone activation option available! Here's what happens: I
open up a program - say Outlook. After opening seemingly properly, the
activation wizard initializes. The message (my paraphrase) is "Microsoft
has detected a significant change in your machine configuration. You must
activate the product or you'll only be able to use Reduced Functionality
Mode". I insert the proper Office XP disk, and
press next. After two or three minutes of gyrations, the wizard just closes
- no "Success message" no "Fail message" - nothing. But the product is
indeed still in reduced functionality mode.

Please let me know if there is any other information you require to ehlp me
solve my problem, and thanks again for taking time to address my concerns.

Peter Foldes said:
Joseph

You multiposted this and you got the same answer in the other newsgroup. Again "Use
the phone Activation method "

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Joseph said:
Hi and thanks so much for the reply. There is no telephone activation option
available! Here's what happens: I open up a program - say Outlook. After
opening seemingly properly, the activation wizard initializes. The message
(my paraphrase) is "Microsoft has detected a significant change in your
machine configuration. You must activate the product or you'll only be able
to use Reduced Functionality Mode". I insert the proper Office XP disk, and
press next. After two or three minutes of gyrations, the wizard just closes
- no "Success message" no "Fail message" - nothing. But the product is
indeed still in reduced functionality mode.

I have upgraded this computer a few times over the years, and I have often
faced this issue, but usually I can get it to resolve somehow. I have tried
restarting the programs, starting different office programs,. and restarting
the computer, but I still cannot get it to activate. I am really addicted to
Outlook, and I'm using a paper calendar again after 15 years! It's bizarre.
Thank you again for your help and concern.

Peace and blessings - Joseph

Milly Staples said:
What happens if you select the telephone activation method?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Joseph asked:

| Hi and thanks -
|
| My Genuine and legal copy of Office XP Pro de-activated itself, and
| the wizard appears, but will not reactivate, even though I have the
| original disks. This has occurred after a RAM upgrade - I upgraded
| to 1.5 mb by removing 2x128 mg PC-800 chips and replacing them with
| 2x512 mb chips. Everything else is working perfectly. My system is
| an old P4, 1.4 running Windowsd XP Pro SP 3. I really depend upon my
| Office applications and am really in a bind - and Microsoft
| themselves are completely unavailable and inaccessible unless I want
| to pay another 99 bucks to make my legal, already purchased prodcut
| function. I really appreciate your help. Many blessings. at
 
T

Tom Willett

Then you need to contact MS customer service/support.

: Thanks for answering, but you must not have undertood my reply. Here is
an
: excerpt:
:
:
: There is no telephone activation option available! Here's what happens:
I
: open up a program - say Outlook. After opening seemingly properly, the
: activation wizard initializes. The message (my paraphrase) is "Microsoft
: has detected a significant change in your machine configuration. You
must
: activate the product or you'll only be able to use Reduced Functionality
: Mode". I insert the proper Office XP disk, and
: press next. After two or three minutes of gyrations, the wizard just
closes
: - no "Success message" no "Fail message" - nothing. But the product is
: indeed still in reduced functionality mode.
:
: Please let me know if there is any other information you require to ehlp
me
: solve my problem, and thanks again for taking time to address my concerns.
:
: "Peter Foldes" wrote:
:
: > Joseph
: >
: > You multiposted this and you got the same answer in the other newsgroup.
Again "Use
: > the phone Activation method "
: >
: > --
: > Peter
: >
: > Please Reply to Newsgroup for the benefit of others
: > Requests for assistance by email can not and will not be acknowledged.
: >
: > : > > Hi and thanks so much for the reply. There is no telephone activation
option
: > > available! Here's what happens: I open up a program - say Outlook.
After
: > > opening seemingly properly, the activation wizard initializes. The
message
: > > (my paraphrase) is "Microsoft has detected a significant change in
your
: > > machine configuration. You must activate the product or you'll only
be able
: > > to use Reduced Functionality Mode". I insert the proper Office XP
disk, and
: > > press next. After two or three minutes of gyrations, the wizard just
closes
: > > - no "Success message" no "Fail message" - nothing. But the product
is
: > > indeed still in reduced functionality mode.
: > >
: > > I have upgraded this computer a few times over the years, and I have
often
: > > faced this issue, but usually I can get it to resolve somehow. I have
tried
: > > restarting the programs, starting different office programs,. and
restarting
: > > the computer, but I still cannot get it to activate. I am really
addicted to
: > > Outlook, and I'm using a paper calendar again after 15 years! It's
bizarre.
: > > Thank you again for your help and concern.
: > >
: > > Peace and blessings - Joseph
: > >
: > > "Milly Staples [MVP - Outlook]" wrote:
: > >
: > >>
: > >>
: > >> What happens if you select the telephone activation method?
: > >>
: > >> --
: > >> Milly Staples [MVP - Outlook]
: > >>
: > >> Post all replies to the group to keep the discussion intact.
: > >> ALWAYS post your Outlook version.
: > >> How to ask a question: http://support.microsoft.com/KB/555375
: > >>
: > >>
: > >> After furious head scratching, Joseph asked:
: > >>
: > >> | Hi and thanks -
: > >> |
: > >> | My Genuine and legal copy of Office XP Pro de-activated itself, and
: > >> | the wizard appears, but will not reactivate, even though I have the
: > >> | original disks. This has occurred after a RAM upgrade - I upgraded
: > >> | to 1.5 mb by removing 2x128 mg PC-800 chips and replacing them with
: > >> | 2x512 mb chips. Everything else is working perfectly. My system is
: > >> | an old P4, 1.4 running Windowsd XP Pro SP 3. I really depend upon
my
: > >> | Office applications and am really in a bind - and Microsoft
: > >> | themselves are completely unavailable and inaccessible unless I
want
: > >> | to pay another 99 bucks to make my legal, already purchased prodcut
: > >> | function. I really appreciate your help. Many blessings. at
: > >>
: > >>
: > >>
: >
: >
 
S

Steve Rindsberg

There is no telephone activation option available!

I don't know whether this will work any better than what you've already done, but try
Help, Activate Product from any of the main Office apps.
 

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