Get a clue about Customer Service

[AmericanBadass]

I am extremely disgusted that the most profitable and powerful organizations
in the world, Microsoft, has the nerve to charge it's customers for technical
assistance, while making it almost imposible to navigate the support area in
search of solutions to a technical problem. I have XP Office Proffesional
through the Home Use Program (US Air Force - PACAF), and have been trying for
days to install the SP3 update with no success. When I am asked to put in my
product CD to detect the PROPLUS file, it doesn't accept it or find it on my
disks, and proceeds to uninstall the update. Without the necessary update,
there are many other products and hardware that will not function properly,
like my Digital Camcorder and my USB 2.0 ports (cannot install the drivers
without the SP3). I'd highly suggest a concerted effort at making E-mail
technical requests available to your customers and making it easy to find on
your websites. Sincerely,
Aaron Burton

 

[Don MI]

I am extremely disgusted that the most profitable and powerful
organizations
in the world, Microsoft, has the nerve to charge it's customers for
technical
assistance, while making it almost imposible to navigate the support area
in
search of solutions to a technical problem. I have XP Office Proffesional
through the Home Use Program (US Air Force - PACAF), and have been trying
for
days to install the SP3 update with no success. When I am asked to put in
my
product CD to detect the PROPLUS file, it doesn't accept it or find it on
my
disks, and proceeds to uninstall the update. Without the necessary
update,
there are many other products and hardware that will not function
properly,
like my Digital Camcorder and my USB 2.0 ports (cannot install the drivers
without the SP3). I'd highly suggest a concerted effort at making E-mail
technical requests available to your customers and making it easy to find
on
your websites. Sincerely,
Aaron Burton

If you search this newsgroup you will find posts on your proplus problem.

The fee only applies for calls to Microsoft support. You can post free in
these peer newsgroups, You obtain free help and search the knowledge base
articles {very useful} here:
http://support.microsoft.com/default.aspx

An Office update should not effect your digital camcorder or USB Ports.
Those would be operating system problems and, if anything, would be solved
by a OS update.

For my Sony Digital Camcorder I have two outputs. For the S/composite video
and analog audio I need {and have} a TV input and application {Giga Pocket}
for viewing and recording. No Windows XP updates are required for this
input. For the digital Ilink {firewire} output, I need to have an
application such as Microsoft Movie Make {part of Windows XP}, a Sony Movie
application or other that supports this type of input.

For my USB 2.0 ports I need Windows XP SP-1 or later and any hardware
specific drivers. Again, not related to Office Updates.

Don

 

[Bob Buckland ?:-\)]

Hi Aaron,

For MS Office retail copies, MS does not charge
for setup assistance.

For volume purchase licenses (which includes the
Home Use license and OEM copies) the license holders
have agreed, as part of the reduced pricing they
receive, to be responsible for providing their users
with these support services.

As Don pointed out, the peer support groups, such as
this one are available to help where we can

MS Office XP Professional Edition plus FrontPage
(Proplus.msi) is a non-retail, volume license only
edition of MS Office.

======
I am extremely disgusted that the most profitable and powerful organizations
in the world, Microsoft, has the nerve to charge it's customers for technical
assistance, while making it almost imposible to navigate the support area in
search of solutions to a technical problem. I have XP Office Proffesional
through the Home Use Program (US Air Force - PACAF), and have been trying for
days to install the SP3 update with no success. When I am asked to put in my
product CD to detect the PROPLUS file, it doesn't accept it or find it on my
disks, and proceeds to uninstall the update. Without the necessary update,
there are many other products and hardware that will not function properly,
like my Digital Camcorder and my USB 2.0 ports (cannot install the drivers
without the SP3). I'd highly suggest a concerted effort at making E-mail
technical requests available to your customers and making it easy to find on
your websites. Sincerely,
Aaron Burton>>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx