Get gray screen when try to insert clipart in Office 2008

[Deb Laurel]

I am suddenly getting a gray screen for my Clip Gallery when I try to insert
clip art into my Office 2008 PowerPoint. Any suggestions?

Thanks!

Deb

 

[CyberTaz]

Hi Deb -

Is Office fully updated - 12.1.1? If so...

The first thing I'd try is quitting all applications & running Disk Utility
- Repair Disk Permissions. Restart your Mac & see if things improve.

If not, update first then do as above.

Give a shout back if you continue to have a problem.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Deb Laurel]

Bob,

I finally was able to work through the problem with microsoft technical
assistance. By that time, I could access the Clip Gallery, but it was empty
of any clip art. It turned out to be a two fold problem: First, we had to
remove the office preferences, which enabled me to insert see a full Clip
Gallery and insert clip art into a Word document. However, I could not insert
clip art into PowerPoint or Excel.
Second, we created a new user, which enabled me to insert clip art into
Word, PowerPoint and Excel. I now need to contact Apple for a Data migration.

So, that is the story and that is what I needed to do to fix the problem.
Thank you so much for your assistance!

Deb

 

[CyberTaz]

Glad you're on the road to recovery!

Thanks for posting the info - it may prove useful to others

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Michael Kuhn]

I had the same problem with the grayed-out clipart window. I traced the problem to using Firefox as my default browser. I closed Word, then changed my default browser back to Safari using Safari preferences, and restarted Word. Downloading online clipart now work without any problems.