Getting Message "Office Will Be Marked Not Genuine"

[JimG]

Hi:

I have Office Professional 2007 in a box along with the activation code for
it, too. I installed it in November on my new computer, and I'm now getting
messages telling me that the program will be marked "not genuine" in 11 days.

Interestingly, when I originally installed Office 2007, I didn't get asked
for my activation code, but when I go to Help>Activate Product, I'm told that
the product has already been activated.

1) What do I need to do to take care of this problem?

2) Will Office 2007 still work on my computer in 11 days if the problem
hasn't been resolved by then?

Thanks.

Jim

 

[LVTravel]

Hi:

I have Office Professional 2007 in a box along with the activation code
for
it, too. I installed it in November on my new computer, and I'm now
getting
messages telling me that the program will be marked "not genuine" in 11
days.

Interestingly, when I originally installed Office 2007, I didn't get asked
for my activation code, but when I go to Help>Activate Product, I'm told
that
the product has already been activated.

1) What do I need to do to take care of this problem?

2) Will Office 2007 still work on my computer in 11 days if the problem
hasn't been resolved by then?

Thanks.

Jim

Answer for no. 2.. No!

Where did you purchase your "2007 in a box along with the activation code "
version of Office Pro? If you purchased it off the internet through eBay or
the like it is possibly not genuine but a pirated version. This almost
sounds like a volume licensed or OEM version (which don't ask for product
keys upon installation.)

Start Word, click the Office Orb and then Word Options, Resources, About and
let us know what the three characters are in the product key after the first
5 characters and hyphen. If they are OEM then this is most definitely a
pirated version. The license key label which should be orange and on the
back of the flip out part of the plastic case that the CD came in should
have FPP in the lower right corner if it is a retail version, OEM if it is
an OEM version or MLK if it is a Medialess license kit version. If the
sticker or case is not proper then it is also probably a pirated version as
Office 2007 does not "come in a box" but is in a plastic case.

You may want to read this KB article and see if that helps get you back on
track. http://support.microsoft.com/kb/949810

Let us know the outcome or if you have any more questions.

 

[JimG]

Thanks for your help and information.

The software is actually in a DVD case, purchased on eBay.

The characters in the product key after the hyphen after the first 5
characters under Word Options>Resources>About are "707".

I don't see "FPP" "OEM" or "MLK" on the orange license key label on the back
of the box.

Please let me know your additional thoughts on this.

Thanks again.

Jim

 

[LVTravel]

Thanks for your help and information.

The software is actually in a DVD case, purchased on eBay.

The characters in the product key after the hyphen after the first 5
characters under Word Options>Resources>About are "707".

I don't see "FPP" "OEM" or "MLK" on the orange license key label on the
back
of the box.

Please let me know your additional thoughts on this.

Thanks again.

Jim

Hope you have full information about the purchase on eBay because I think
you have been taken and you will probably not get anything back from the
seller or eBay. Using the information on the purchase see the following:

If you go to this link
http://www.microsoft.com/genuine/downloads/faq.aspx#ID0EAPAC

and scroll down toward the bottom and read the items under Office Validation
then further down and read each item under "What is the genuine Office
offer?", "Details of the genuine Office Complimentary Offer" and also
"Details of the Office Genuine Advantage Kit" it may answer a lot of
questions and show how to report the piracy and also obtain a legitimate
version of your software at little or no additional cost to you.

 

[JimG]

Thanks again.

I'm assuming that when I get a genuine version of Office 2007 that I'm going
to need to do an uninstall and a new install. Assuming this is the case, is
there a way to save the E-mails I now have in Word 2007 so that I have them
in Word 2007 again after the new installation of the software?

Jim

 

[LVTravel]

Thanks again.

I'm assuming that when I get a genuine version of Office 2007 that I'm
going
to need to do an uninstall and a new install. Assuming this is the case,
is
there a way to save the E-mails I now have in Word 2007 so that I have
them
in Word 2007 again after the new installation of the software?

Jim

Sorry for the late reply but I have been snowed out of my house for the last
3 days.

Yes, any program such as you have should be totally uninstalled. Word
doesn't do emails. Email clients do emails. Uninstalling a program
generally does not delete data files or emails from the email client. It is
always prudent to have a backup of all files you don't want to lose anytime
you are doing system maintenance.