getting/sending email when travelling

[Lanwench [MVP - Exchange]]

I set up the email account for a few salesmen in our company - I used
the IP address of our mail server (not sure if it's Esxchange or not,
the network guy here is a real tool; he won't share any info because
he thinks all the sales guys should use their AOL or hotmail accounts
or whatever, but I think professional salesman at a professional
company should have the company domain on their emails, not Hotmail
with whatever advertisement hotmail feels like spreading around,
y'know?)

My goodness - I'd talk to management - I agree with you.

for POP and SMTP, put in their usernames/passwords, blah
blah the whole deal. I then had them connected on the netwrok at
work, and tested their accounts. They worked for sending and
receiving.

However, from anywhere outside the network, they get the "tcp/ip
connection unexpectedly terminated.." error. This happens whether
they're using a modem line to dial up to AOL/whatever the hell they
use, or if they're on a network that has access to the web in another
company's network. They can see web pages and surf fine, but this
outlook account doesn't work.

What's the IP address or FQDN of the mail server they're trying to connect
to? If you set it up inside the office, and it's an internal mail server,
you may have been using a private IP or hostname that isn't reachable from
the Internet. You need the public IP address or public FQDN of the server -
and the network admin has to open up port 110 for POP access in the
firewall/router/proxy server that protects that mail server - and port 25
for outbound mail.

What's the mail domain name, if you don't mind posting it?

 

[Jan Verkade]

Newbie,

You may have to use a VPN connection to log in to your network from outside
of the company. That may be the reason your friend in IT is not too keen, as
I imagine VPN networks aren't cheap.

What I have done myself is this: at home, my private email is sent through
an smtp-host from my internet provider. I have set up an extra account in
Outlook Express (but it doesn't matter what program you use) using my work
email address. As long as your own internet provider does not need to
'authenticate' the account before sending email, your email will be sent
using your work email address. It's like sending regular email, writing down
a different sender's address from your own on the back of the envelope. Of
course you still won't be able to read mail that way, but at least the
replies will be sent to your work address.

Good luck!
Jan

 

[Newbie Supreme]

I set up the email account for a few salesmen in our company - I used the IP
address of our mail server (not sure if it's Esxchange or not, the network
guy here is a real tool; he won't share any info because he thinks all the
sales guys should use their AOL or hotmail accounts or whatever, but I think
professional salesman at a professional company should have the company
domain on their emails, not Hotmail with whatever advertisement hotmail
feels like spreading around, y'know?) for POP and SMTP, put in their
usernames/passwords, blah blah the whole deal. I then had them connected on
the netwrok at work, and tested their accounts. They worked for sending and
receiving.

However, from anywhere outside the network, they get the "tcp/ip connection
unexpectedly terminated.." error. This happens whether they're using a
modem line to dial up to AOL/whatever the hell they use, or if they're on a
network that has access to the web in another company's network. They can
see web pages and surf fine, but this outlook account doesn't work.

I was under the impression that as long as there was a connection to the
web, and the IP address of the email server was correct, and the
username/password to access the email was correct, it didn't matter where
someone was or how they were connected to the internet. It seems I'm wrong
about this. When they're on the network here at work, it works fine. When
they're on some other network, or dialed up using an ISP from a hotel or
whatever, it doesn't.

Can I get help on this?

Thanks.


Newbie Supreme