glitch in MailMerge Helper ??

[Heart-of-Dixie]

I was very excited to read on these forums about where the find the good ol'
MailMerge Helper icon in Word 2003. However, there appears to be a glitch in
this function. In using MailMerge Helper to select records from an Access
2003 database, MailMergeHelper selects one incorrect records (usually record
1) and sometimes drops one valid record.

Is this a known glitch? Are there fixes?

 

[Heart-of-Dixie]

BTW, without closing the main document, I did the merge function using the
new way by clicking the Mail Merge Recipients icon and got the correct
records.

I double- and triple-checked the parameters in the select records portion of
MailMergeHelper and am very sure it was correct. Another person in the
office has also been getting incorrect results.

 

[Cindy M -WordMVP-]

Hi =?Utf-8?B?SGVhcnQtb2YtRGl4aWU=?=,

BTW, without closing the main document, I did the merge function using the
new way by clicking the Mail Merge Recipients icon and got the correct
records.

I double- and triple-checked the parameters in the select records portion of
MailMergeHelper and am very sure it was correct. Another person in the
office has also been getting incorrect results.

If you
- close Word
- rename Normal.dot to NormalOLD.dot
- start Word
- set up a test merge, with the MM Helper, in the new document you get

Does this merge work as you'd expect?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail

 

[Heart-of-Dixie]

If you
- close Word
- rename Normal.dot to NormalOLD.dot
- start Word
- set up a test merge, with the MM Helper, in the new document you get

Does this merge work as you'd expect?

Cindy Meister

Cindy, Microsoft Word was not open when I tried to rename the file.
However, I got an error message saying that the program was running. Just to
make sure nothing was running in the background, I opened Word and then
closed it, but I got the same error message when trying to rename the file.
I was trying to rename it through My Computer.

thanks for your help!

 

[Doug Robbins]

Use Ctrl+Alt+Delete to bring up the Task Manager to see if there is another
copy of Word running in the background, maybe even go to the Processes tab
and look for Winword.exe and select that and then Click on End Process.

Or if you are not comfortable doing this, restart your computer.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Cindy M -WordMVP-]

Hi =?Utf-8?B?SGVhcnQtb2YtRGl4aWU=?=,

Microsoft Word was not open when I tried to rename the file.
However, I got an error message saying that the program was running.

Was Outlook running? If you use Word as your Outlook email editor,
this could be keeping Word open.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question
or reply in the newsgroup and not by e-mail