Global address list disappears in Outlook 2003

[sdemeyer]

Frequently during the day, our Exchange server global address list sub
lists disappear. Meaning, all names in the global stop being grouped by
agencies and instead are grouped all under the main list.

Example:

Correct way:

Global Address list
Agency 1
someone's name1
someone's name2
someone's name3
Agency 2
someone's name4
someone's name5
someone's name6

Frequently changes to this at random times during the day to the below:

Global Address List
someone's name1
someone's name2
someone's name3
someone's name4
someone's name5
someone's name6


The only way to get the Global to show agency names and sort correctly
is to close and then reopen Outlook. This weird problem happens on
nearly all our workstations having Outlook 2003 installed but does not
happen on any other version of Outlook.

Anyone have any ideas on what could be causing this ?

Thanks.

 

[neo [mvp outlook]]

Is OL2003 working in cached or traditional mode?

 

[sdemeyer]

In traditional mode.

If I switch to cached mode the problem goes away but my users don't
like the extra synchronization delay of cached mode..

 

[neo [mvp outlook]]

Hmm... Do they still have offline folder configured? (e.g. machine still has
an OST/OAB? Reason I ask is that I'm wondering if Outlook is jumping
online/offline in traditional mode and the end user isn't noticing the
switching. Couple this with restarting Outlook to see things right is what
brings this up in my head.)