There's something strange happening there. But my first thought it to
clean
out your temp folder. See
http://www.gmayor.com/what_to_do_when_word_crashes.htm for pointers and
then
see if that stops the problem.
Terry
I think this where my whole posting started in a way. One of the first
issues I mentioned (along with the global/normal issue) was that Word
never
does shut down. Since I don't use word alot during the day, I don't
tend
to
keep it open for use. Every time I do open it, and then close it. I
get
an
instance. I think the most I have seen WINWORD in my processes list
has
been
5 times. Yes, 5 instances of Word running in my processes list. This
causes
my computer to lock up and then I have to to the CAD to get my task
manager
up and then actually end the process to each one.
So based on what you are saying, the memory is not working correctly?
Ruth
:
I haven't got Office 2003/WinXPP to check this any more, but I think
that
winword will stay 'active' in memory unless the memory is required for
something else when Windows will clear it out. This is to make the
application open faster when required. In Vista, it is replaced by
SuperFetch and ReadyBoost utilities which do a similar task. You only
need
to worry if you open Word again and then have 2 sessions running:
Windows
should be use the session that is in memory.
Terry
I am not sure. I am the only one in my office that uses Outlook; but
5
of
us
use Word and the program Reference Manager. No one else had a
problem.
The
one thing I have noticed though, even though the global/normal alert
isn't
happening, Word doesn't seem to 'shut down' like it should. Even
though
Word
is no longer my email editor and even though I don't have a word
document
open; in my list of processes in the Task Manager; I will have a
instance
of
WINWORD.EXE still running. The only way it will end is if I 'end
process'
it.
:
Good. Is there a [possibility that you have an add-in in Outlook
that
may
be
the root cause of the problem?
Terry
I did as you suggest in your previous response, turning off Word
as
my
email
editor; and I have not had a problem since! It's great!!!!! For
now
that
is. I am going to see if the problem arises again in the next
day
or
two;
but so far...it is working!
Thanks so much
:
If you get the 'changes' everytime (except when you have opened
in
Safe
Mode), I would strongly suspect that you have an incompatible
third
party
add-in causing all this. Check under Tools, Templates and
Add-ins
to
see
what is active. Most add-ins are usually done through a template
installed
in the Word Startup folder.
Terry
I get that 'changes to global template....' every time I close
Word.
I
don't
know that it IS the problem or has anything to do with it, but
it
was a
place
to start.
I will try what you suggest.
Thanks
:
I am unsure why you think that the Global tem-plate
(normal.dot)
has
anything to do with this problem.
First I would suggest for testing purposes that you eliminate
Outlook
from
the problem by deselecting using Word as the email editor.
Then
I
would
suggest leaving the Task Manager running minimized and every
time
you
close
Word, make sure that winword.exe gets killed off from the
Task
Manager
list.
Also clean up your computer after all those CADs. See
http://www.gmayor.com/what_to_do_when_word_crashes.htm for
advice.
If winword.exe consistently remains active - even when
Outlook
is
no
longer
using Word as the email editor, open Word in Safe Mode and
close
it
a
few
times to see if that stops it. This will give a better
understanding
of
the
problem.
(Note that if you are using Word as the email editor in
Outlook,
once
you
open Outlook and edit or create an email, winword.exe will
have
started
and
will not close until both Word AND Outlook have been closed
completely.
That
is why you must stop using Word as the email editor in
Outlook
for
these
tests.)
--
Terry Farrell - MS Word MVP
I know this has been addressed several time throughout the
newgroup.
And I
have tried all the fixes suggested. However, I am still
experiencing a
problem.
I run Windows XP Pro Version 2002 SP 2, with Microsoft
Office
2003.
Not
only do I get the question about a change to the global
template,
(and
this
is where my slight difference comes into play) BUT I also
litterally
can
get
several WINWORD.EXE applications running even though I
don't
have
Word
or
Outlook actually running.
The only way I know that I have several instances of
WINWORD.EXE
running,
is
that my computer will lock up and I have to do the famous
"CTRL +
ALT +
Delete" and will see it in my list of processes. I have to
individually
'end
process' them.
At first I thought it was a toolbar that I had to install
that
was
interferring, but I just don't know anymore.
I use a program called Reference Manager and there is a
toolbar
that
I
can
have running in Word so that I can create reference lists
for
articles.
There are a few others in my office that also have this
program
installed,
however, no one else has this interference issue; so I
don't
know
that
Reference Manager toolbar is the issue.
I am about at the end of my rope!!! Can anyone help?
Thanks
