Graphics in Word Header Causing System Crashes

[Jen]

Hi all. I am the marketing director for a medium sized business with various
computers and various operating systems. The employees needed letterhead in
Word, so I created it with the information in the header and footer. The
header and footer each have a text box and jpeg.

Five of our 100 computers can not open the document. When they try to open
it they get an error message asking if they want to report the problem to
Microsoft. After the report is sent, the confirmation box pops up and, when
you click the "details" line, it leads you to a Microsoft web page that says
you may require updates. After running the updates, rebooting the computer,
and praying, nothing changes. Same problem. Same five people.

Anyone had a similar experience and have a solution to share?

 

[dsc]

I have experienced the same (but different) problem and have found that it's
attributable to a corrupt library file in Office.

Try running the "Detect and Repair" option from the Help menu of any Office
application.