Groove error

[Rodrigo M. Medeiros]

Hi all,
I work in Brazil and we have few information of the Groove Server here.
I need for HELP.
I installed grove server and grove relay. But my groove relay shows the
following message:

"WARNING: DeviceUserRegistration: User layer message verification failed for
peer (201.6.156.40:43979) user
(grooveAccount://mm8j5krmibxtsq74rmxwr4rx22j9ehw56akcag2@) on device
(dpp:///v99d8dzbgakay9sdrtar3w2grj58vgvs796tgpa)"

"WARN Security: Error PreauthRequired and no User ID found in users
database , user (03B0A251-2428-441E-8D91-E1DAAB495576), account
(grooveAccount://mm8j5krmibxtsq74rmxwr4rx22j9ehw56akcag2@)"


Therefore the Clients external do not obtain to communicate themself.
Clients internal and external present the message:

"Groove was unable to register relay grooverelay.agilesolutions.com for
account Rodrigo Medeiros"

thanks

Rodrigo M. Medeiros

 

[Jansen, Jeroen2]

Hi Rodrigo

It looks like problem between the relay and the manager.
I can telnet your grooverelay.agilesolutions.com relay server onm port 2492
so that looks good.
Did you exchange the Relay.ID to the manager and did you put the Device
management key from the manager into the Relay?

Could you do the following on the relay for me:
shut down the relay service.

Then open up an command prompt. go to Groove relay application directory in
Program Files.
when you are in that directory type: "relay.exe -d"
Let it run for a minute. please sent me the content that is on screen.
I can then help you further.

What you must also check on your relay server. open op control panel and
look for the Groove Relay Item.
There you will see your management server stated. Check if it there.

Could you please reply with these outcomes.

see ya

Jeroen Jansen

 

[Rodrigo M. Medeiros]

Hi Jeroen,
I do not obtain to external make the telnet in port 2492 of this server(not
connect), but when he will be thus it would not have to use port 80?
Yes, I exchange the Relay.ID to the manager and did you put the Device
management key from the manager into the Relay... I copied and only executed
the certificate.

I verified in the control panel and there he appears the server of Groove to
manager in SOAP Tab.
It follows below the test that it requested


E:\Program Files\Microsoft Office Servers\12.0\Groove\Groove Relay>relay -d
Groove Relay is starting up ...
Groove Relay 12.0.0.1336 Oct 13 2006 20:51:04
Microsoft(R) Office Groove(R) Server 2007 Relay
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Portions of this software are:
Copyright (c) 1995-2000 by Wei Dai. All rights reserved.
Copyright (c) 1995 Eric Young. All rights reserved.
Copyright (c) 1992 Peter Gutmann. All rights reserved.
Copyright (c) 1990-2002 Sleepycat Software. All rights reserved.
Copyright (c) 1990, 1993, 1994, 1995 The Regents of the University of
California. All rights reserved.
Copyright (c) 1995, 1996 The President and Fellows of Harvard University. All
rights reserved.
International Components for Unicode Copyright (c) 1999, 2000, 2001 Compaq
Computer Corporation, Copyright (c) 1999, 2000, 2001 Hewlett-Packard Company,
Copyright (c) 1999, 2000, 2001 IBM Corporation, Copyright (c) 1999, 2000, 2001
Hummingbird Communications Ltd., Copyright (c) 1999, 2000, 2001 Silicon
Graphics, Inc., Copyright (c) 1999, 2000, 2001 Sun Microsystems, Inc.,
Copyright (c) 1999, 2000, 2001 The Open Group. All rights reserved.
This software is based in part on the work of the Independent JPEG Group.
ACME Labs Freeware Copyright (c) 2000 by Jef Poskanzer <[email protected]>. All
rights reserved.

Warning: This computer program is protected by copyright law and international
treaties. Unauthorized reproduction or distribution of this program, or any
portion of it, may result in severe civil and criminal penalties, and will be
prosecuted to the maximum extent possible under the law.

0319 100347.984 05b8:08b0 Starting Groove Relay 12.0.0.1336 Oct 13 2006
20:51:04


Host Name: grooverelay
Device Name: grooveDNS://grooverelay.agilesolutions.com
Certificate Fingerprint: E81DD104532A8435D8FB35C58355B3481B55CE1E
Running as Service: FALSE
CommandLine: relay -d
Install Directory: E:\Program Files\Microsoft Office
Servers\12.0\
Groove\Groove Relay
RQS Directory: c:\Program Files\Microsoft Office
Servers\12.0\
Groove\Groove Relay\Data\RQS
FFQ Directory: c:\Program Files\Microsoft Office
Servers\12.0\
Groove\Groove Relay\Data\FFQ
Diagnostics Directory: c:\Program Files\Microsoft Office
Servers\12.0\
Groove\Groove Relay\Data\Diagnostics
Service Shutdown Secs: 600 Service Checkpoint Secs: 600
Min FileCacheSize: 0 Max FileCacheSize: 1073398784
Max SSTPConnections: 25000 Max HTTPConnections: 5000
Diagnostics Disposition: Production
SI Postmortem: Watson OptIn: false
NSI Postmortem: Micro Dump to TraceLog
JIT Debugging: TRUE
Tracing Enabled: TRUE
TraceToLog: TRUE
TraceToNTLog: FALSE
TraceToDebug: FALSE
TraceToMemory: TRUE
TraceToConsole: TRUE
TraceToEventLog: FALSE
LogFile: Groove_Relay_grooverelay_20080319_100347.log

0319 100348.000 05b8:08b0 Main thread (0x08b0) running
0319 100348.500 05b8:0ad8 WorkList High priority thread (0xad8) running
0319 100348.500 05b8:088c WorkList Low priority thread (0x88c) running
0319 100348.875 05b8:092c Database: Checkpoint thread (0x092c) running
0319 100348.921 05b8:045c FFQ Worker thread (0x45c) running
0319 100348.937 05b8:0324 FFQ Worker thread (0x324) running
0319 100348.937 05b8:01e4 FFQIOHelper thread (0x01e4) running
0319 100348.937 05b8:095c FFQIOHelper thread (0x095c) running
0319 100348.937 05b8:0960 FFQIOHelper thread (0x0960) running
0319 100348.937 05b8:042c FFQIOHelper thread (0x042c) running
0319 100348.937 05b8:0964 FFQIOHelper thread (0x0964) running
0319 100348.968 05b8:0610 Resource Monitor thread (0x0610) running
0319 100348.968 05b8:087c Timer Queue thread (0x087c) running
0319 100348.968 05b8:0874 Bandwidth Report thread (0x0874) started
0319 100349.000 05b8:088c Quota Recovery Idling
0319 100349.000 05b8:04b0 Worker thread (0x04b0) running
0319 100349.000 05b8:09f0 Worker thread (0x09f0) running
0319 100349.000 05b8:061c Worker Deadlock Detector thread (0x061c) running
0319 100349.000 05b8:08dc SSTP Service thread (0x08dc) listening on port
443...
0319 100349.000 05b8:08b0 SSTP Service thread (0x08b0) listening on port
2492...

0319 100349.015 05b8:0690 Admn Service thread (0x0690) listening on port
8010...

0319 100349.015 05b8:0260 Admn Service thread (0x0260) listening on port
8009...


Thanks

Rodrigo

 

[Rodrigo M. Medeiros]

?????

Hi Jeroen,
I do not obtain to external make the telnet in port 2492 of this server(not
connect), but when he will be thus it would not have to use port 80?
Yes, I exchange the Relay.ID to the manager and did you put the Device
management key from the manager into the Relay... I copied and only executed
the certificate.

I verified in the control panel and there he appears the server of Groove to
manager in SOAP Tab.
It follows below the test that it requested


E:\Program Files\Microsoft Office Servers\12.0\Groove\Groove Relay>relay -d
Groove Relay is starting up ...
Groove Relay 12.0.0.1336 Oct 13 2006 20:51:04
Microsoft(R) Office Groove(R) Server 2007 Relay
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Portions of this software are:
Copyright (c) 1995-2000 by Wei Dai. All rights reserved.
Copyright (c) 1995 Eric Young. All rights reserved.
Copyright (c) 1992 Peter Gutmann. All rights reserved.
Copyright (c) 1990-2002 Sleepycat Software. All rights reserved.
Copyright (c) 1990, 1993, 1994, 1995 The Regents of the University of
California. All rights reserved.
Copyright (c) 1995, 1996 The President and Fellows of Harvard University. All
rights reserved.
International Components for Unicode Copyright (c) 1999, 2000, 2001 Compaq
Computer Corporation, Copyright (c) 1999, 2000, 2001 Hewlett-Packard Company,
Copyright (c) 1999, 2000, 2001 IBM Corporation, Copyright (c) 1999, 2000, 2001
Hummingbird Communications Ltd., Copyright (c) 1999, 2000, 2001 Silicon
Graphics, Inc., Copyright (c) 1999, 2000, 2001 Sun Microsystems, Inc.,
Copyright (c) 1999, 2000, 2001 The Open Group. All rights reserved.
This software is based in part on the work of the Independent JPEG Group.
ACME Labs Freeware Copyright (c) 2000 by Jef Poskanzer <[email protected]>. All
rights reserved.

Warning: This computer program is protected by copyright law and international
treaties. Unauthorized reproduction or distribution of this program, or any
portion of it, may result in severe civil and criminal penalties, and will be
prosecuted to the maximum extent possible under the law.

0319 100347.984 05b8:08b0 Starting Groove Relay 12.0.0.1336 Oct 13 2006
20:51:04


Host Name: grooverelay
Device Name: grooveDNS://grooverelay.agilesolutions.com
Certificate Fingerprint: E81DD104532A8435D8FB35C58355B3481B55CE1E
Running as Service: FALSE
CommandLine: relay -d
Install Directory: E:\Program Files\Microsoft Office
Servers\12.0\
Groove\Groove Relay
RQS Directory: c:\Program Files\Microsoft Office
Servers\12.0\
Groove\Groove Relay\Data\RQS
FFQ Directory: c:\Program Files\Microsoft Office
Servers\12.0\
Groove\Groove Relay\Data\FFQ
Diagnostics Directory: c:\Program Files\Microsoft Office
Servers\12.0\
Groove\Groove Relay\Data\Diagnostics
Service Shutdown Secs: 600 Service Checkpoint Secs: 600
Min FileCacheSize: 0 Max FileCacheSize: 1073398784
Max SSTPConnections: 25000 Max HTTPConnections: 5000
Diagnostics Disposition: Production
SI Postmortem: Watson OptIn: false
NSI Postmortem: Micro Dump to TraceLog
JIT Debugging: TRUE
Tracing Enabled: TRUE
TraceToLog: TRUE
TraceToNTLog: FALSE
TraceToDebug: FALSE
TraceToMemory: TRUE
TraceToConsole: TRUE
TraceToEventLog: FALSE
LogFile: Groove_Relay_grooverelay_20080319_100347.log

0319 100348.000 05b8:08b0 Main thread (0x08b0) running
0319 100348.500 05b8:0ad8 WorkList High priority thread (0xad8) running
0319 100348.500 05b8:088c WorkList Low priority thread (0x88c) running
0319 100348.875 05b8:092c Database: Checkpoint thread (0x092c) running
0319 100348.921 05b8:045c FFQ Worker thread (0x45c) running
0319 100348.937 05b8:0324 FFQ Worker thread (0x324) running
0319 100348.937 05b8:01e4 FFQIOHelper thread (0x01e4) running
0319 100348.937 05b8:095c FFQIOHelper thread (0x095c) running
0319 100348.937 05b8:0960 FFQIOHelper thread (0x0960) running
0319 100348.937 05b8:042c FFQIOHelper thread (0x042c) running
0319 100348.937 05b8:0964 FFQIOHelper thread (0x0964) running
0319 100348.968 05b8:0610 Resource Monitor thread (0x0610) running
0319 100348.968 05b8:087c Timer Queue thread (0x087c) running
0319 100348.968 05b8:0874 Bandwidth Report thread (0x0874) started
0319 100349.000 05b8:088c Quota Recovery Idling
0319 100349.000 05b8:04b0 Worker thread (0x04b0) running
0319 100349.000 05b8:09f0 Worker thread (0x09f0) running
0319 100349.000 05b8:061c Worker Deadlock Detector thread (0x061c) running
0319 100349.000 05b8:08dc SSTP Service thread (0x08dc) listening on port
443...
0319 100349.000 05b8:08b0 SSTP Service thread (0x08b0) listening on port
2492...

0319 100349.015 05b8:0690 Admn Service thread (0x0690) listening on port
8010...

0319 100349.015 05b8:0260 Admn Service thread (0x0260) listening on port
8009...


Thanks

Rodrigo

 

[Kevin Reeuwijk]

Hi Rodrigo,

It seems you have Pre-Authentication enabled on the Groove Relay server.
This only works if all the Groove devices are managed by the management
server (this requires putting a registry key into the registry of the client
computer BEFORE the user tries to start to use Groove). Because this is not
a common scenario, organizations disable this option - it's even the default
option in Groove 2007.

To disable Pre-Authentication, go to your Relay server --> Control Panel -->
Groove Relay --> Security tab
Uncheck "Require Pre-Authentication for Registration (via Groove Manager)".

Note that this does not negatively impact Groove security. Encryption etc.
will still be used.

Regards,

Kevin Reeuwijk