"Groove has stopped working"

[Don]

Running Groove 2007 on Vista Business. Everything running fine for about 18
months, then past couple of days, Groove gives the error message "Groove has
stopped working". I click the button to send in the error report and Groove
restarts. Looks like it's syncing, then crashes again with the same error.
The 'Details' button refers me to a file located in -
c:\users\groove\appdata\local\temp and the files are named
WER????.tmp.hdmp where ???? are different letters numbers. The file sizes
are between 150MB and 180MB.

Any ideas?

 

[Don]

Gregg,

I have used the blog suggestion in the past, however, for my current
problem, there are no GrvTmp folders. I was viewing the %temp% directory
last time Groove crashed and it created 3 files: ~DF2287.tmp (which is
empty), 117498673.od (which contains the following information -
OfficeDiagnostics Information
DiagnosticsIdentifierSZ)
b342a4b1-5fc6-491b-accb-989b613ba59ea963d81f-0b98-4d8d-a602-9afadff36621),
and CVRE331.tmp.cvr (which is empty).

Does any of the above help? Any other "diagnostics" I can run or things /
files / folders I can look for?

I can't figure out how many times Groove keeps "rebooting", but one morning
when I checked the machine, it had about a dozen Groove icons in the SysTray
and when I hovered over them, they one-by-one disappeared until only one was
left. Very strange.

 

[Gregg Johnston [MSFT]]

Hi Don,

Well at this point you should probably run an Office Repair. If that does
not resolve the problem, you will probably have to delete the account from
the computer using grooveclean –all and restore from a backup (if one is
available) or start over with a new account.

Gregg

 

[Don]

One of my File Sharing workspaces ballooned from 1.5GB to 2.5GB due to an
erroneous copy/paste. After deleting the duplicate folder which reduced the
size back down to 1.5GB, the Groove client became responsive and has
functioned normally for several weeks now.